Hallie Williams
Vancouver,WA
Summary
Experienced clinic supervisor with strong multitasking and customer service skills. Meticulous attention to detail and exceptional abilities in task delegation, issue resolution, and leadership. Proactive planner with strong organizational talents for efficient operations and excellent patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinic Supervisor
Legacy Medical Group
11.2024 - Current
- Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
- Staff and provider scheduling, supply ordering
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and oversaw clinic initiatives and ensured that these goals were in strategic alignment with the organizational goals.
Clinic Supervisor
Vancouver Clinic
04.2021 - 04.2022
- Supervised 2 Internal Medicine/Pediatrics locations serving over 7500 patients with a focus on excellent care.
- Responsible for operations including: provider and staff scheduling, timecards, professional development, coaching, provider templates, and recruiting and training MA candidates, VFC management.
- Authored and implemented MA training plans and workflows for the IM/PEDS department.
- Conducted quarterly performance reviews for my team of up to 20 Medical Assistants, RN’s and Facilitators, including development of training plans and related goal setting
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Built a strong and competent team with a positive focus on communication and trust
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Reduced waiting times by implementing effective scheduling practices and improving communication among staff members.
Advance Care Planning Instructor and Facilitator
Vancouver Clinic
01.2015 - 04.2022
- Developed an ACP program at Vancouver Clinic in 2015, including content for the clinic website and successfully implemented the patient-provider interface in a 100% virtual format in 2019.
- Served as Honoring Choices ACP Instructor and Facilitator for over 7 years. Vancouver Clinic liaison to WSMA and Honoring Choices- contributing regularly to webinars and meetings that are held with other WA healthcare organizations to present on Advance Care Planning and VC current growing program. Mentored a group of ACP facilitators.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Provided oversight of QA/QC improvements for MA and Advance Care Planning (ACP) Facilitator workflows, using lean basics and Visio to develop flow maps as communication and documentation tools.
Clinic Lead Medical Assistant
Vancouver Clinic
10.2012 - 04.2021
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Lead DMS huddles. DMS huddle coach, organization wide
- MyChart strategy committee
- VFC management
- Mentored and coached Medical Assistant staff, recruited, interviewed and trained.
- Monitored provider access, managed timecards and time off.
- Lead 2 IM/PEDS locations.
Education
No Degree - Public Health
Montana State University
Bozeman, MTMedical Assistant - Medical Assistant
Charter College
Vancouver, WA06-2011
Skills
- Medical Assistant
- Development & Coaching
- Clinical Leadership
- Certified Instructor
- Training and mentoring
- Patient Care Coordination
- Facilitator
- Leadership
- Strength Based Team Building
- Step-Up Leadership
- Relationship centered Communications training
- Crucial conversations
- EPIC Super User
- Collaborative Project Management
- Staff Supervision
- Behavioral Interviewing
- Vaccine Expert
Accomplishments
- Responsible for operations including: provider and staff scheduling, professional development, coaching, provider templates, and recruiting future MA candidates.
- Authored and implemented many MA training plans and workflows for the IM/PEDS department. Created a comprehensive MA training and development program for implementation across the Internal Medicine department.
- Provided oversight of QA/QC improvements for MA and Advance Care Planning (ACP) Facilitator workflows, using lean basics and Visio to develop flow maps as communication and documentation tools.
- Conducted quarterly performance reviews for my team of up to 15 Medical Assistants, RN’s and Facilitators, including development of training plans and related goal setting.
- Developed an ACP program at Vancouver Clinic, including content for the clinic website and successfully implemented the patient-provider interface in a 100% virtual format in 2019.
- Served as Honoring Choices ACP Instructor and Facilitator for over 7 years. Vancouver Clinic liaison to WSMA and Honoring Choices- contributing regularly to webinars and meetings that are held with other WA healthcare organizations to present on Advance Care Planning and VC current growing program. Currently mentoring and leading a group of 6 ACP facilitators.
- Mentored, and continue to mentor multiple past staff members, a deeply rewarding experience that naturally leads to strong professional relationships. Have been fortunate to be mentored to further develop and practice my passion for professional collaborative and communication.
- Built a strong and competent team with a positive focus on communication and trust and established a standard clinical staff on-boarding process.
- Developed Prenatal Exercise program at Clark County YMCA.
- Organized a team of professionals to convert a pre-K school in Bozeman, MT into a 501(c)(3). Planned and executed bi-laws and committees to govern the school. Served on the Board of Directors as Secretary and Chair of the Family Liaison Committee for 501(c)(3) school.
Certification
Medical Assistant WA State License
CM 60365778
Timeline
Clinic Supervisor
Legacy Medical Group
11.2024 - Current
Clinic Supervisor
Vancouver Clinic
04.2021 - 04.2022
Advance Care Planning Instructor and Facilitator
Vancouver Clinic
01.2015 - 04.2022
Clinic Lead Medical Assistant
Vancouver Clinic
10.2012 - 04.2021
No Degree - Public Health
Montana State University
Medical Assistant - Medical Assistant
Charter College