Hally Mcnelly
Kenosha
Summary
Compassionate Caregiver, Special Needs, known for high productivity and efficient task completion. Skilled in behavior modification techniques, emergency response training, and adaptive communication strategies to support individuals with diverse needs. Excel in patience, empathy, and active listening, ensuring comfort and trust while fostering independence and learning among clients.
Overview
17
17
years of professional experience
1990
1990
years of post-secondary education
Work History
Caregiver, Special Needs
Home Instead Senior Care Home
Glendale
06.2003 - 12.2008
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and families.
- Implemented individualized care plans to meet unique client requirements.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for appointments and community engagement activities.
- Monitored health conditions and reported changes to healthcare professionals.
- Ensured a clean, safe, and comfortable living environment for clients.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Developed positive relationships with families of special needs individuals.
- Administered medication when needed according to doctor's instructions.
- Observed, reported and documented patient status and care provided.
- Monitored physical and emotional health of clients.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Assisted in the development of life skills such as communication and mobility.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
Stocking Associate
Walmart
Glendale
09.1996 - 11.1997
- Stocked shelves efficiently to maintain product availability and organization.
- Assisted customers by locating products and answering inquiries promptly.
- Collaborated with team members to ensure timely replenishment of merchandise.
- Monitored inventory levels and reported discrepancies to management regularly.
- Maintained cleanliness and organization in stock areas for safety compliance.
- Implemented best practices for effective product placement and presentation on shelves.
- Arranged product on shelves following merchandising guidelines.
- Assisted customers in locating products on the shelf or in the backroom.
- Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
- Provided excellent customer service by responding courteously to inquiries.
Call Center Sales Representative
In call
Glendale
09.1991 - 06.1993
- Assisted customers in selecting products and services tailored to their needs.
- Managed inbound calls while maintaining a positive and professional demeanor.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
- Collaborated with team members to achieve sales targets and improve service quality.
- Provided feedback on customer trends and preferences for product development insights.
Education
Mountain View High
Mesa, AZSkills
- Stock organization
- Inventory management
- Product placement
- Customer assistance
- Personal care
- Medication administration
- Emotional support
- Client relationship management
- Community engagement
Timeline
Caregiver, Special Needs
Home Instead Senior Care Home
06.2003 - 12.2008
Stocking Associate
Walmart
09.1996 - 11.1997
Call Center Sales Representative
In call
09.1991 - 06.1993
Mountain View High