Halona Matthews
Angier,NC
Summary
Adept at streamlining operations, I enhanced front desk efficiency at Shifa Pediatric Clinic by mastering multi-line phone systems and delivering exceptional customer service. My blend of organizational prowess and conflict resolution skills led to a significant improvement in client satisfaction and operational workflow.
Overview
1
1
year of professional experience
Work History
Receptionist
Shifa Pediatric Clinic
06.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Education
Certificate - Massage Therapy
Central Carolina Community College
Sanford, NC06.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
- Data inputting
- Office Administration
- File Management
- Schedule Management
- Administrative Support
- Supply Management
- Punctual and Reliable
- Problem-Solving
- Computer Proficiency
Timeline
Receptionist
Shifa Pediatric Clinic
06.2022 - 02.2023
Certificate - Massage Therapy
Central Carolina Community College
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