Summary
Overview
Work History
Education
Skills
Timeline
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Halrisha McCoy

1235 5th Avenue SW, Gordo,AL

Summary

To obtain the Branch Manager position at Hope Credit Union where I can utilize my skills and experience.

Overview

13
13
years of professional experience

Work History

Services Support Coordinator Team Lead

Lowe’s Home Improvement
02.2023 - Current
  • Oversee daily work, monitor quality, and maintain relationships with team members and supporting functions to ensure they deliver exceptional service and meet performance targets
  • Hire, coach, and develop talent to achieve stated objectives ensuring the team delivers a SMART customer service experience while complying with relevant regulatory requirements
  • Serve as key escalation contact for intricate customer concerns and make or influence decisions involving product, expenses, and process issues

Branch Operations Supervisor

Tuscaloosa VA Federal Credit Union
05.2021 - 09.2022
  • Managed daily performance metrics including member service, operational efficiency, and sales to drive consistent results. Implements and maintains best practices to enhance and uphold excellence in member service.
  • Ensures that branch follows regulatory requirements and internal policies by conducting regular audits and assessments to identify and mitigate risks. Stays informed of changes in laws, regulations, and industry standards that may impact branch operations.
  • Developed and executed strategic plan with support of entire branch management team for branch success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness. Monitored and analyzes financial performance, prepares reports, and makes recommendations for improvement. Managed budgeting and forecasting for the branch.
  • Provided leadership, guidance, and support to branch staff to ensure branch operated in alignment with the credit union’s strategic goals and objectives. Regularly conducted employee performance evaluations, set goals, and developed career development plans for branch staff to enhance their professional growth. Fostered a positive and inclusive work environment that promoted teamwork, accountability, and continuous development.

Branch Manager

Mariner Finance
08.2019 - 05.2021
  • Managed and motivated staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency, and expense
  • Made loan decisions up to established lending limits, closed consumer loans, and collected amounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines
  • Coached branch staff by providing actionable feedback to achieve branch goals, minimize turnover, and created a positive branch environment

Consumer Lending Lead

Bryant Bank
10.2016 - 11.2018
  • Established effective communication channels with dissatisfied customers, leading resolutions on critical concerns that fixed major pain points within service delivery processes without escalating further incidents
  • Resolved customer disputes related to credit bureau reporting, including complex cases escalated to the Compliance Department; implemented targeted follow-up processes that boosted resolution rates and enhanced client relationships
  • Oversaw escalated calls professionally and effectively resolving complex issues to ensure client satisfaction

Consumer Lending Supervisor

Regions Financial Corporation
10.2014 - 10.2016
  • Served as primary point of contact for customer complaint management, ensuring responses complied with company policy and regulatory requirements
  • Performed customer-focused service by researching, resolving, and responding to all consumer loan inquiries from customers, branches and other departments and finding effective solutions
  • Coordinated cross-departmental efforts to address and resolve complex customer complaints, achieving a 15% increase in retention rates through prompt resolution of escalated issues impacting client satisfaction

Branch Manager

Regions Bank
10.2011 - 10.2014


  • Responsible for overall performance including achievement of sales and service goals. Developed and implemented strategies to achieve financial objectives. Drove team performance to achieve goals thorough huddles, meetings, coaching, direction and led by example. Personally performs sales activities
  • Developed and executed strategic plan with support of entire branch management team for branch success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness. Monitored and analyzed financial performance, prepared reports, and made recommendations for improvement. Managed budgeting and forecasting for the branch.
  • Managed branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.

Education

Bachelor of Science - Business, Minor in Human Resources

University of Alabama
Tuscaloosa, AL
12.2026

Associate of Arts - General Studies

Shelton State Community College
Tuscaloosa, AL
12.2022

Skills

  • Regulatory Compliance
  • Leadership
  • Risk Management
  • Training and Development
  • Operations Management
  • Credit Analysis
  • Coaching and Mentoring
  • Relationship Building and Management

Timeline

Services Support Coordinator Team Lead

Lowe’s Home Improvement
02.2023 - Current

Branch Operations Supervisor

Tuscaloosa VA Federal Credit Union
05.2021 - 09.2022

Branch Manager

Mariner Finance
08.2019 - 05.2021

Consumer Lending Lead

Bryant Bank
10.2016 - 11.2018

Consumer Lending Supervisor

Regions Financial Corporation
10.2014 - 10.2016

Branch Manager

Regions Bank
10.2011 - 10.2014

Bachelor of Science - Business, Minor in Human Resources

University of Alabama

Associate of Arts - General Studies

Shelton State Community College

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Halrisha McCoy