Summary
Overview
Work History
Education
Skills
Timeline
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Halsein Rioca

Halsein Rioca

Waialua,HI

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Marriott Vacation Club. Skilled in housekeeping and chemical handling, I excel in fostering professional environments and improving efficiency. My collaborative approach and focus on quality service have consistently resulted in positive outcomes and reduced complaints.

Overview

10
10
years of professional experience

Work History

Housekeeping Aide

Marriott Vacation Club
03.2020 - Current
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
  • Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
  • Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
  • Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
  • Reduced complaints by addressing guest concerns promptly and professionally.
  • Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
  • Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
  • Removed soiled sheets, washcloths and towels.

Department Manager

Walmart
01.2018 - 03.2020
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.

Sales Associate

Walmart
05.2016 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Baker

Valerio's Tropical Bakeshop
07.2014 - 02.2015
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.

Education

Bachelor Of Liberal Arts -

Honolulu Community College
Honolulu, HI

Bachelor Of Management And Organizational Studies - Hotel Management

University of The People

Skills

  • Customer Service
  • Housekeeping
  • Chemical Handling
  • Customer service-focused

Timeline

Housekeeping Aide

Marriott Vacation Club
03.2020 - Current

Department Manager

Walmart
01.2018 - 03.2020

Sales Associate

Walmart
05.2016 - 01.2018

Baker

Valerio's Tropical Bakeshop
07.2014 - 02.2015

Bachelor Of Liberal Arts -

Honolulu Community College

Bachelor Of Management And Organizational Studies - Hotel Management

University of The People

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Halsein Rioca