Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Halwyn Corven

Fredericksburg,VA

Summary

Organized and dependable representative successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Claims Specialist

Geico
10.2021 - Current
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Worked on a special project for over 8 months learning the ins and outs of the Payment Recovery Unit in regards to Payment recovery techniciaon work but, mostly focusing on Arbitration specifically.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Helped put together an informative guide for PRU referrals to help Claims understand what PRU needs before assigning subrogation
  • Volunteered to help train new hires on claims processes and handling

Customer Service Representative

Golds Gym
09.2019 - 06.2020
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Stocking Crew Member

Sam's Club, Walmart
07.2016 - 09.2019
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Recorded daily activities for inventory control.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Interacted with guests in friendly and knowledgeable way.
  • Supervised and trained new staff in performing census.
  • Demonstrated strong attention to detail by consistently verifying product information against inventory lists before stocking shelves, resulting in an accurate and well-maintained sales floor.
  • Assisted in training new hires on proper stocking techniques, safety regulations, and store policies, helping to create a cohesive team environment.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Education

High School Diploma -

Gar-Field High School
Woodbridge, VA
05.2012

Skills

  • Documentation abilities
  • Policy analysis
  • Data Entry
  • Teamwork and Collaboration
  • Coverage Determination
  • Accident Investigations
  • Claims Processing
  • Information Verification
  • Verbal Communication
  • Organizing and Prioritizing Work
  • Active Listening
  • Critical Thinking

Accomplishments

  • Earned annual promotions and merit raises each year with the company so far.
  • Rated 4/5 overall for 2023
  • Chosen to volunteer and help train new hires on claims processes and handling more than once
  • Chosen for PRU special project relating to Arbitration spanning from October 2022- May 2023
  • Rated 4.75 over all on previously mentioned PRU project


Timeline

Claims Specialist

Geico
10.2021 - Current

Customer Service Representative

Golds Gym
09.2019 - 06.2020

Stocking Crew Member

Sam's Club, Walmart
07.2016 - 09.2019

High School Diploma -

Gar-Field High School

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Halwyn Corven