Maya Joseph
Newton,MS
Summary
Experienced and dependable professional with over 10 years in senior care, hospitality, sales, and office support. Skilled in customer service, team leadership, medical scheduling, and food preparation. Strong background in training, recruiting, and managing daily operations. Proficient in Microsoft Office and known for excellent communication, time management, and problem-solving. Adaptable and reliable, with a proven ability to work in fast-paced environments and deliver quality results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Pizza Hut
01.2022 - Current
- Answer incoming phone calls to input customer orders with accuracy and efficiency
- Handle customer complaints with professionalism, ensuring timely resolution and satisfaction
- Provide detailed information to customers about current promotional deals and special offers
- Manage administrative tasks including paperwork, documentation, and record-keeping
- Conduct interviews for potential new hires, assessing qualifications and team fit
- Create and maintain employee schedules to ensure adequate coverage and operational flow
Senior Lead
SelectQuote, Remote Position
11.2023 - 08.2024
- Receive inbound calls from prospective and existing customers in a remote, work-from-home environment
- Assess caller needs and efficiently transfer calls to licensed agents for specialized assistance
- Utilize call scripts and internal resources to ensure accurate call routing and a seamless customer experience
- Use CRM and phone system tools to log call details, monitor call flow, and support team coordination
- Demonstrate strong multitasking and time management skills while working independently in a remote setting
Food and Beverage Supervisor
The Courtyard by Marriott Hotel
09.2020 - 06.2023
- Managed truck orders for food, alcohol, coffee, and dining room supplies to ensure the hotel remained fully stocked and operational
- Hosted and bartended private parties, corporate events, and conferences in hotel conference rooms, delivering exceptional guest service
- Assisted with food preparation and kitchen duties during peak times, supporting the culinary team as needed
- Set up dining areas for lunch and dinner conferences, including table arrangements, décor, and service stations
- Worked at the front desk to check in guests, create room keys, and provide information about hotel amenities and services
- Maintained a professional and welcoming atmosphere across multiple departments, adapting quickly to shifting responsibilities
Server/Host
IHOP
05.2020 - 07.2022
- Resolved customer complaints promptly and professionally, prioritizing guest satisfaction and positive outcomes
- Delivered courteous and efficient service to over 100+ guests daily, maintaining a high standard of hospitality under pressure
- Consistently upheld strict food safety and sanitation standards to ensure a clean and compliant work environment
- Monitored food and beverage inventory levels, proactively notifying supervisors of low-stock or urgent restocking needs
Peoples Manager
McDonald's
02.2017 - 04.2022
- Led daily shifts to ensure every customer received fast, accurate, and friendly service
- Maintained high-speed service during peak hours to maximize customer satisfaction and throughput
- Assembled dine-in and takeout orders with precision and attention to presentation
- Took customer orders and accurately entered selections into the restaurant’s POS system
- Oversaw crew hiring, training, and scheduling to align staffing with sales and profitability goals
- Certified in food safety, ensuring compliance with health regulations and best practices
Caregiver
Oxford HealthCare
08.2015 - 11.2021
- Supported office operations by managing client records and supervising fellow caregivers
- Ensured a safe and secure environment for clients at all times
- Assisted clients with taking prescribed medications according to care plans
- Helped clients with mobility and transportation to medical appointments and around the home
- Performed light housekeeping tasks and provided personal care assistance, including hygiene support
Call Center Representative
National General Insurance
05.2020 - 10.2021
- Verified new customer insurance coverage and provided policyholders with official proof of insurance documentation
- Addressed customer complaints by offering timely solutions and alternatives, with follow-up to ensure full resolution
- Responded to incoming call center inquiries regarding insurance policies, coverage details, consumer concerns, and general questions
Server/Hostess
Treasure Bay Casino and Resort
02.2017 - 03.2019
- Delivered quality customer service while efficiently processing cash and credit card transactions
- Ensured guests received an exceptional dining experience through attentive and friendly service
- Assisted in planning and executing special events to enhance guest satisfaction and venue success
- Greeted guests warmly and took orders accurately to ensure a smooth and pleasant experience
- Maintained clean and organized table settings by pre-bussing, monitoring drink levels, and removing clutter
Cashier/Customer Service
McAlister's Deli
11.2006 - 02.2017
- Warmly greeted guests and took orders with accuracy and a friendly demeanor
- Maintained clean and organized tables by pre-bussing, monitoring drink levels, and clearing clutter
- Prepared designated food items with attention to quality and presentation standards
- Created kitchen staff schedules to ensure efficient coverage and smooth operations
- Trained and developed kitchen employees to enhance performance and maintain high service standards
Education
Diploma - Clinical Medical Assistant
Blue Cliff College
Gulfport, MS05.2021
High School Diploma Or GED -
Biloxi High School
Skills
- Administrative & Office Skills
- Healthcare & Senior Care
- Sales & Customer Service
- Food Service & Hospitality
- Communication & Interpersonal Skills
Certification
- CNA
- First Aid Certification
- Driver's License
- Certified Home Health Aide
- CPR Certification
- Food Safety Certification
Personal Information
- Availability: Willing to relocate to: Newton, MS - Meridian, MS, Willing to relocate to: Meridian, MS - Newton, MS
- Visa Status: Authorized to work in the US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Senior Lead
SelectQuote, Remote Position
11.2023 - 08.2024
General Manager
Pizza Hut
01.2022 - Current
Food and Beverage Supervisor
The Courtyard by Marriott Hotel
09.2020 - 06.2023
Server/Host
IHOP
05.2020 - 07.2022
Call Center Representative
National General Insurance
05.2020 - 10.2021
Peoples Manager
McDonald's
02.2017 - 04.2022
Server/Hostess
Treasure Bay Casino and Resort
02.2017 - 03.2019
Caregiver
Oxford HealthCare
08.2015 - 11.2021
Cashier/Customer Service
McAlister's Deli
11.2006 - 02.2017
Diploma - Clinical Medical Assistant
Blue Cliff College
High School Diploma Or GED -
Biloxi High School