Hamad Ahmed

• Serve as an L3 escalation engineer for VMware Cloud Foundation (VCF) 9 on Dell VxRail, supporting enterprise and Fortune-ranked customers with VCF deployments, VCF Installer operations, infrastructure imports, management domain and workload domain builds, and post-deployment validation.
• Lead 100+ quarterly lifecycle operations, including upgrades, patching, and migrations across SDDC Manager, vCenter, ESXi, vSAN, NSX, and VxRail, including cluster upgrades and expansion with minimal production downtime.
• Deploy, configure, and manage VCF 9 components, including VCF Operations, VCF Automation, Operations for Logs, and Operations for Networks, as well as VCF licensing and license management.
• Troubleshoot complex enterprise infrastructure issues involving LCM failures, failed upgrades, VxRail node and cluster failures, NSX networking, and vCenter access.
• Deliver upgrade planning, architecture guidance, cluster configuration, infrastructure health checks, and pre/post-upgrade validation using VMware/Broadcom and Dell-supported tools and scripts.
• Configure SSO, Identity Broker, identity federation, certificates, and password lifecycle management; support vSAN stretched clusters and Veeam backup and recovery.

• Performed cluster upgrades, patching, and firmware updates on PowerScale (Isilon) systems across 500+ enterprise customers with zero unplanned downtime.
• Conducted diagnostics before and after upgrades to ensure cluster health, performance, and stability.
• Provided expert consultation and remediation for storage performance, disk health, and network issues in NAS environments.
• Resolved escalated cases related to hardware failures, data access issues, and OneFS problems, enhancing SLA compliance and boosting customer satisfaction.
• Monitored usage trends and optimized data layout using InsightIQ and OneFS CLI, facilitating node expansion and rebalancing.

• Configured and maintained VLANs, Layer 2/3 switches, firewalls, VPNs, and Wi-Fi access points, optimizing wireless channels and MTU settings for network performance.
• Installed and maintained Active Directory and DNS services, while managing Windows and Linux updates, patching, and endpoint protection.
• Provided IT support for 100+ users and delivered employee onboarding and technical training, helping the company successfully double its client base.

GPA: 3.8