Hamadhy Rosas
Fraud & Claims Operations Associate
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Fraud & Claims Operation Associate
Wells Fargo
Atlanta, GA
08.2022 - Current
- Assign access to new team members.
- Execute and follow up access requests for multiple lines of business within detection ops.
- Performed research and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud & claims functional area.
- Consult, build and maintain solid relationships in and outside of the department.
- Delegate to 130+ roles in Consumer, Small and Business Banking.
- Quality Assurance monitoring .
- Complete and submit loss avoidance and operational losses reports for approval. Maintain loss avoidance and operational losses reports.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- End of day release.
Financial Crimes Analyst 2
Wells Fargo
Atlanta, GA
04.2020 - 08.2022
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Maintained 95% + on 60 second SLA
Financial Crimes Specialist 4
Wells Fargo
Atlanta, GA
10.2019 - 04.2020
- Verify possible fraudulent checks
- Complete UAR’s
- Add customer instructions to accounts
- Process manuals in a timely manner
- Insure team members complete confirmed fraud
- Manage escalation calls with customers and/or bankers
- Coach and provide feedback to FCS-2
- Complete REG E claims
- Complete end of day for 2nd shift
- Sent Timesheet/out of system time/leader board
- Process closed loop in a timely manner
- Insure large items are paid or escalated.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes
Financial Crimes Specialist 3
Wells Fargo
Atlanta, GA
04.2017 - 10.2019
- Verify possible fraudulent checks
- Perform secondary and final checks evaluations
- Add customer instructions to accounts
- Pay fraudulent claims to customer accounts
- Send phone team confirmed fraud
- Verify checks up to one million dollars
- Coach and provide feedback to FCS-2
- Insure High Value Customers checks are processed properly.
Service Manager 1
WELLS FARGO
Atlanta, GA
02.2016 - 04.2017
- Training and Development of Tellers
- Prepare Tellers for Annual Audits
- Customer Service and Resolution
- Teller Observation and Coaching
- Monthly Tasks
- ATM Auditing
- Scheduling, Control task scheduling
- Foreign Currency Training.
Personal Banker 1
Wells Fargo
Atlanta, Georgia
02.2015 - 02.2016
- Provide terrific service using financial roadmap
- Mitigate customer concerns with skill & actions
- Skilled with in-depth financial conversations
- Multitask to help customers succeed financially
- Bronze level goal each quarter
- Lead compliance officer & vault leader
- New Banker Mentoring.
Teller / Lead Teller
Wells Fargo
Atlanta, Georgia
01.2013 - 01.2016
- Provide great service using teller roadmap
- Coach tellers thru daily challenges and to goal
- Recommend products and explain benefits to Customers
- Responsible for Drive through and make decisions
- Multitask to help customers succeed financially
- Participate in team meetings and challenges
- Foreign exchange telling.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA 09.2003 - 05.2007
Skills
Bank Secrecy Act
Government Regulations Expertise
Legal Codes Expertise
Fraud Claims Handling
Transaction Monitoring
Investigation Techniques
Internal Controls
Fraud Detection
Compliance Training
Know Your Customer
Identity Verification
Skills And Areas Of Experience
- Wells Fargo Teller & Banker programs and systems
- Bilingual English and Spanish
- Microsoft Office Suite, Adobe and QuickBooks
- Experienced, cross trained, team leader
- Excellent oral and written communication skills
- A fast learner with a positive attitude
- Skilled Control Monthly Task
- Excellent at working with diverse groups of people
- Proficient in money handling
- Experience meeting individual and team goals
Timeline
Fraud & Claims Operation Associate
Wells Fargo
08.2022 - Current
Financial Crimes Analyst 2
Wells Fargo
04.2020 - 08.2022
Financial Crimes Specialist 4
Wells Fargo
10.2019 - 04.2020
Financial Crimes Specialist 3
Wells Fargo
04.2017 - 10.2019
Service Manager 1
WELLS FARGO
02.2016 - 04.2017
Personal Banker 1
Wells Fargo
02.2015 - 02.2016
Teller / Lead Teller
Wells Fargo
01.2013 - 01.2016
High School Diploma -
Meadowcreek High School
09.2003 - 05.2007