Hamadhy Rosas
Fraud & Claims Operations Associate
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Fraud & Claims Operation Associate
Wells Fargo
Atlanta, GA
08.2022 - Current
- Assign access to new team members.
- Execute and follow up access requests for multiple lines of business within detection ops.
- Performed research and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud & claims functional area.
- Consult, build and maintain solid relationships in and outside of the department.
- Delegate to 130+ roles in Consumer, Small and Business Banking.
- Quality Assurance monitoring .
- Complete and submit loss avoidance and operational losses reports for approval. Maintain loss avoidance and operational losses reports.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- End of day release.
Financial Crimes Analyst 2
Wells Fargo
Atlanta, GA
04.2020 - 08.2022
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
- Maintained 95% + on 60 second SLA
Financial Crimes Specialist 4
Wells Fargo
Atlanta, GA
10.2019 - 04.2020
- Verify possible fraudulent checks
- Complete UAR’s
- Add customer instructions to accounts
- Process manuals in a timely manner
- Insure team members complete confirmed fraud
- Manage escalation calls with customers and/or bankers
- Coach and provide feedback to FCS-2
- Complete REG E claims
- Complete end of day for 2nd shift
- Sent Timesheet/out of system time/leader board
- Process closed loop in a timely manner
- Insure large items are paid or escalated.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes
Financial Crimes Specialist 3
Wells Fargo
Atlanta, GA
04.2017 - 10.2019
- Verify possible fraudulent checks
- Perform secondary and final checks evaluations
- Add customer instructions to accounts
- Pay fraudulent claims to customer accounts
- Send phone team confirmed fraud
- Verify checks up to one million dollars
- Coach and provide feedback to FCS-2
- Insure High Value Customers checks are processed properly.
Service Manager 1
WELLS FARGO
Atlanta, GA
02.2016 - 04.2017
- Training and Development of Tellers
- Prepare Tellers for Annual Audits
- Customer Service and Resolution
- Teller Observation and Coaching
- Monthly Tasks
- ATM Auditing
- Scheduling, Control task scheduling
- Foreign Currency Training.
Personal Banker 1
Wells Fargo
Atlanta, Georgia
02.2015 - 02.2016
- Provide terrific service using financial roadmap
- Mitigate customer concerns with skill & actions
- Skilled with in-depth financial conversations
- Multitask to help customers succeed financially
- Bronze level goal each quarter
- Lead compliance officer & vault leader
- New Banker Mentoring.
Teller / Lead Teller
Wells Fargo
Atlanta, Georgia
01.2013 - 01.2016
- Provide great service using teller roadmap
- Coach tellers thru daily challenges and to goal
- Recommend products and explain benefits to Customers
- Responsible for Drive through and make decisions
- Multitask to help customers succeed financially
- Participate in team meetings and challenges
- Foreign exchange telling.
Education
High School Diploma -
Meadowcreek High School
Norcross, GA 09.2003 - 05.2007
Skills
Bank Secrecy Act
Skills And Areas Of Experience
- Wells Fargo Teller & Banker programs and systems
- Bilingual English and Spanish
- Microsoft Office Suite, Adobe and QuickBooks
- Experienced, cross trained, team leader
- Excellent oral and written communication skills
- A fast learner with a positive attitude
- Skilled Control Monthly Task
- Excellent at working with diverse groups of people
- Proficient in money handling
- Experience meeting individual and team goals
Timeline
Fraud & Claims Operation Associate
Wells Fargo
08.2022 - Current
Financial Crimes Analyst 2
Wells Fargo
04.2020 - 08.2022
Financial Crimes Specialist 4
Wells Fargo
10.2019 - 04.2020
Financial Crimes Specialist 3
Wells Fargo
04.2017 - 10.2019
Service Manager 1
WELLS FARGO
02.2016 - 04.2017
Personal Banker 1
Wells Fargo
02.2015 - 02.2016
Teller / Lead Teller
Wells Fargo
01.2013 - 01.2016
High School Diploma -
Meadowcreek High School
09.2003 - 05.2007
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