Hamdi Ali
Covington ,WA
Summary
Highly skilled Security Specialist with broad experience in the field. Possess strong knowledge of security protocols, risk assessment procedures, and emergency response management. Background includes developing security strategies, managing teams to ensure safety measures are adhered to, and mitigating risks effectively. Known for ability to resolve complex security issues in a proactive manner, thus improving overall system robustness and reliability.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Specialist
Securitas USA
07.2024 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
Asset Protection Associate
Walmart
03.2024 - 07.2024
- Greeted customers entering store and leaving,responded promptly to customer needs.
- Ensured customers’ receipts matched all products in possession.
- Implemented effective measures to minimize theft incidents.
Customer Support Specialist
Target
04.2023 - 10.2023
- Developed strong relationships with Guests, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Stocker
Walgreens
02.2023 - 04.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Team Member
Taco Bell
08.2022 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Associate of Arts -
Green River Community College
Auburn, WA06.2024
High School Diploma -
Green River Community College
Auburn, WA06-2024
Skills
- Mobile security
- Professionalism
- Incident response
- CCTV monitoring
- First aid training
- First aid certified
- Active guard card
Certification
Honorary certificate for having a 3.5 gpa and above.
Timeline
Security Specialist
Securitas USA
07.2024 - 10.2024
Asset Protection Associate
Walmart
03.2024 - 07.2024
Customer Support Specialist
Target
04.2023 - 10.2023
Stocker
Walgreens
02.2023 - 04.2023
Team Member
Taco Bell
08.2022 - 09.2022
Associate of Arts -
Green River Community College
High School Diploma -
Green River Community College