Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hamdi Elmi

Summary

Detail-oriented and results-driven IT professional with comprehensive experience in incident management, technical support, and cybersecurity. Equipped with a solid foundation from a rigorous cybersecurity bootcamp, covering key areas such as network security, operating systems, vulnerability assessments, incident response, and compliance frameworks (NIST, ISO). Proven ability to compile, organize, and maintain detailed records and reports for IT-related incidents, server upgrades, and equipment management. Adept at triaging escalations, resolving complex technical issues, and implementing solutions to enhance system performance and security. Skilled in diagnosing and repairing hardware and software, utilizing advanced diagnostic tools to identify and mitigate system vulnerabilities, and implementing robust antivirus and cryptographic tools. Strong organizational and prioritization skills, with a track record of meeting deadlines and supporting cross-functional teams. Experienced in applying policies and procedures to ensure compliance and operational excellence, while continuously seeking opportunities to improve efficiency and effectiveness. Recognized for excellent communication and stakeholder management skills, fostering collaboration and maintaining positive relationships across departments. Committed to delivering high-quality technical support and contributing to the success of IT and cybersecurity initiatives

Overview

7
7
years of professional experience
1
1
Certification

Work History

Program Coordinator

Open Doors For Multicultural Families
Kent, WA
06.2023 - Current
  • Managed a caseload of 65 high-need mental health clients, delivering personalized care and support tailored to their unique needs.
  • Assisted clients in accessing appropriate outpatient treatment resources such as therapy, medication management, and support groups.
  • Collaborated with the Department of Social and Health Services (DSHS) to coordinate caregiving services and job coaching through programs like DVR, DDA, and HCA.
  • Maintained thorough case notes and documentation for each client, ensuring accurate tracking of progress and interventions.
  • Participated in IEP/504 plan meetings for youth, leading wrap-around discussions to prioritize their needs and ensure the achievement of set goals.
  • Developed and set new goals for youth to promote personal growth, progress, and skill development.
  • Provided holistic support to youth with mental health challenges, addressing housing, employment, and essential needs.
  • Supported youth throughout the academic year by ensuring they received necessary accommodations to succeed both academically and in post-graduate pursuits.
  • Created and maintained detailed case files, documenting client progress, challenges, and outcomes to guide further interventions.
  • Trained and mentored new hires, equipping them with the knowledge and skills needed to effectively manage caseloads and provide optimal client support.

Network Administrator

SE Healthcare
Toronto
08.2020 - 02.2022
  • Compiled, organized, and maintained records, reports, and information related to IT incidents, server upgrades, and equipment management.
  • Exercised independent judgment to triage escalations, ensuring issues were thoroughly documented and efficiently resolved.
  • Planned, organized, and prioritized daily tasks to meet deadlines, supporting multiple departments effectively.
  • Applied policies and procedures to maintain compliance and promote operational excellence.
  • Identified gaps and mitigated risks in existing systems and policies, driving increased efficiency and effectiveness.
  • Fostered teamwork by collaborating with colleagues, sharing information, and taking on new assignments.
  • Worked closely with stakeholders, ensuring clear communication and implementation of agreed-upon controls.
  • Maintained strong relationships with stakeholders by addressing concerns, sharing recommendations, and preventing friction.
  • Regularly optimized network configurations by assessing and upgrading hardware for improved efficiency.
  • Provided remote support to satellite offices, ensuring seamless network performance across multiple locations.
  • Developed comprehensive documentation of network infrastructure to streamline troubleshooting and future planning.
  • Stayed current on industry trends and emerging technologies, applying insights to enhance systems and processes.

IT Support Specialist

Trillium Health Partners
Toronto
02.2018 - 01.2020
  • Generated and managed help desk tickets, efficiently troubleshooting and resolving desktop issues.
  • Provided onsite technical support to [Number] employees, ensuring timely and effective solutions.
  • Utilized ticketing systems to track and process support requests, ensuring smooth workflow and resolution.
  • Fostered strong relationships with colleagues, creating a collaborative environment that improved IT support efficiency.
  • Configured workstations with computers, peripherals, and necessary software, ensuring optimal performance and network connectivity.
  • Ensured network security and privacy, performed repairs, and offered user guidance on software and hardware operations.
  • Organized system upgrades, scheduled routine maintenance, and managed equipment procurement.

Education

Bachelor of Science -

York University
Toronto

Skills

Technical skills: Operating Systems: Windows, LinuxNetwork Protocols: TCP/IP, FTP, SSH, DNS, DHCP, HTTP, SMBLanguages: HTML, CSS, JavaScript, SQLTools: Splunk, SIEM, Snort IDS, Cisco Packet Tracer, Wireshark, Network Miner, OpenStego, HashCalc, Magnet

RAM Capture, Autopsy, Exeinfo, FileAlyzer, TOR BrowserOther: Active Directory, Windows Firewall, Volatility Framework

Soft skills: Communication skills, Problem Solving, Organization skill, Attention to details, Training an Mentoring, Team Collaboration,

Certification

  • Cyber Security Bootcamp
  • Comptia A+
  • Comptia Network

Timeline

Program Coordinator

Open Doors For Multicultural Families
06.2023 - Current

Network Administrator

SE Healthcare
08.2020 - 02.2022

IT Support Specialist

Trillium Health Partners
02.2018 - 01.2020

Bachelor of Science -

York University

Similar Profiles

CREATE PROFILE
Hamdi Elmi