Hamdiya Mohammed
Houston,TX
Summary
A seasoned chartered banker, Project and Risk Management Professional with a decade plus experience in the banking industry. I have proficiently served and excelled in my role as Team lead, Customer Relationship Manager and Assistant Risk Manager. I have an astounding track record of achieving results by exhibiting expertise in Customer Relationship Management, Risk Management, Enterprise Resource Planning and Business Process Improvement. I am Skilled in financial analysis, customer data analysis, coaching and guiding teams to enhance call resolution intervals and applying risk management techniques to guide product development solutions, stimulating sales expansion, driving consumer satisfaction and attaining set organizational objectives. I have led cross-functional teams with proven success in delivering projects that enhance compliance and operational efficiency. I am also an impeccable training facilitator and eloquent presenter.
Overview
10
10
years of professional experience
Work History
Project Team Member (IT Risk & Business Transformation)
Stanbic Bank Ghana Headquarters
01.2021 - 12.2022
- Managed IT risk projects, enhancing data security across digital banking channels
- Led teams in implementing banking operations projects, reducing operational risk by 15%
- Developed and executed strategic project plans to optimize client engagement, resulting in an 82% improvement in project outcomes
- Conducted risk analysis for IT-related projects, ensuring alignment with regulatory requirements and maintaining project quality control
- Monitored project progress using KPIs and data-driven insights, providing regular status updates and corrective actions as needed
- Analyzed and documented business processes as identified by management and worked closely with process owners, participants, and end users to develop and implement improved business models
- Contributed to successful project completion by consistently meeting deadlines and fulfilling assigned tasks promptly.
- Enhanced team productivity with regular progress reports and performance evaluations.
- Conducted thorough research to gather necessary data for informed decision-making within the project team.
- Updated daily logs with [Type] and [Type] information.
- Demonstrated flexibility in adapting to new roles or responsibilities within the project team as needed, contributing to overall project success by providing support wherever necessary.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Completed assignments ahead of deadline.
- Integrated stakeholder feedback into project plans as needed, adapting quickly to changing requirements or priorities while maintaining focus on achieving goals initially set forth in the plan''s development stages.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Adhered to industry practices, company standards and safety protocols in work.
- Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Assisted in budget management, ensuring projects remained within allocated financial parameters.
- Maintained accurate documentation of all project-related information for easy reference during future initiatives or audits.
Team Leader
Stanbic Bank Ghana Headquarters
07.2017 - 12.2020
- Established tactics to cultivate, sustain, and enhance current client relationships and revenues, leading to an impressive 82% surge in aggregate office revenues
- Conducted morning meetings to discuss and analyze daily objectives and sales priorities and obtain pledges from teammates
- Oversaw, observed and controlled the performance of team members to ensure that the team achieves its goals and meets expectations
- Fostered team engagement and connectivity
- Assessed and investigated tracker tickets, conducted feedback sessions, and followed up on agreed-upon progression plans
- Regularly scheduled conference calls with our District Sales Banking Officer which were held to create and achieve our sales and service objectives
- Monitored and contacted customers to verify the authenticity of Visa transactions to curb fraud
Assistant Risk Manager
Stanbic Bank Ghana Headquarters
01.2017 - 06.2017
- Evaluated, selected, and managed employee insurance policies to align with organizational risk strategies and ensure regulatory compliance
- Reviewed risk management policies to ensure adherence to industry regulations, ratings agency standards, and organizational objectives
- Cleared over 2,000 insurance and funeral plan applications, improving process efficiency and demonstrating strong project execution and time management
Customer Relationship Manager
Stanbic Bank Ghana Headquarters
05.2013 - 12.2016
- Devised and executed a customer relationship plan that yielded a 15% increase in customer satisfaction ratings and a 10% increase in client retention percentages
- Supervised and mentored a group of 35 customer service agents, resulting in a 25% reduction in the average time it takes to resolve calls and a 20% boost in customer service evaluations
- Planned a comprehensive calling program and proactively managed clients’ portfolios to maximize revenue, minimize costs and risks, maintain a high level of integrity, professionalism, and ethical standards, and build valuable long-term relationships with customers
- Employed CRM tools for analyzing consumer information, discerning significant patterns and preferences that guided product development choices and led to a 10% surge in sales
Education
Dual Masters - Management Information Systems (MSc), MBA
Lamar University
Beaumont, Texas05.2025
Master of Science - Dual Masters' - MIS & MBA
Lamar University
Beaumont, TX05-2025
Skills
- IT Risk & Compliance
- Cybersecurity
- Business Continuity
- Information Assurance and Security
- Agile
- Waterfall
- Risk Mitigation
- Strategic Planning
- Business Analysis
- Financial Analysis
- Change Sustainability
- Needs & Training Analysis
- Stakeholder Management
- Communication Management
- Regulatory Compliance
- Data Security
- ERP Implementation
- Financial Reporting
- Risk Assessment
- Process Optimization
- Credit Management
- Customer Solutions
- SAP Implementation
- SAP Configuration
- Oracle
- Finacle
- ServiceNow
- Microsoft Applications
- Canva
- Miro
- Training facilitator
- Impeccable Presenter
- Astounding Customer Service Professional
- Team Player
- Customer Relationship Management
- Procure to Pay
- Business Process Improvement
- Requirements Gathering
Leadershipandachievements
- Deans Excellence Award, 2024, Lamar University
- Spotlight Recognition for Outstanding Performance, 2020, Stanbic Bank
- Three Time Five Star Email Recognition for Best Customer Service Delivery, 2019, 2020, 2021, Stanbic Bank
- Best Team Leader, 2018, Customer Contact Center-Personal Business Banking, Stanbic Bank
- Best Client Relationship Officer, 2017, Customer Contact Center- Personal & Business Banking, Stanbic Bank
Professionalqualificationsandmemberships
- Project Management Project Professional (PMP)
- Certified Risk and Information Systems Control
- Association of Chartered Bankers, Ghana
Timeline
Project Team Member (IT Risk & Business Transformation)
Stanbic Bank Ghana Headquarters
01.2021 - 12.2022
Team Leader
Stanbic Bank Ghana Headquarters
07.2017 - 12.2020
Assistant Risk Manager
Stanbic Bank Ghana Headquarters
01.2017 - 06.2017
Customer Relationship Manager
Stanbic Bank Ghana Headquarters
05.2013 - 12.2016
Dual Masters - Management Information Systems (MSc), MBA
Lamar University
Master of Science - Dual Masters' - MIS & MBA
Lamar University