Hamed Momen
Haverhill
Summary
Administrative professional with 12+ years of experience in public and private industry, performing organization and project management, communications, capacity building, project implementation, financial management, coordination, project evaluation, monitoring, and research.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Borislow Insurance Agency
06.2022 - 10.2024
- Company Overview: Borislow Insurance Agency, located in the bustling city of Boston, MA, stands out as a prominent and large office within the local brokerage landscape. Catering to diverse clients, the agency has built a reputation for effectively handling the unique needs of small, midsize, and large employers. One of its key strengths is its extensive expertise across several critical industries.
- Contacting service providers to receive relevant information
- Provide administrative support to the Financial Planner.
- Gather information and present it in a professional manner.
- Arrange client meetings, which include direct client contact.
- Setting up commissions/fees on the back-office system and chasing through to payment.
- Tracking business applications and pipelines.
- Making appointments and managing diaries.
- Handling confidential information and always dealing with discretion.
- Check the documentation and ensure all paperwork is signed accordingly by relevant parties.
- Harnessing the power of the organization’s financial and administrative platforms for a brighter future.
- General administrative duties as required.
Regional Manager
National Endowment in Democracy
03.2017 - 08.2021
- Company Overview: NED is a private, nonprofit foundation dedicated to the growth and strengthening of democratic institutions around the world. Each year, NED makes more than 2,000 grants to support the projects of non-governmental groups abroad who are working for democratic goals in more than 100 countries.
- Built and maintained positive and productive relationships with local media affiliates
- Managed project assistance document control (electronic and hard copy), record management (filing, archiving, project-specific reports), data management, document uploads to project websites, and project file structure assistance.
- Coordinated safety and compliance programs for the office, including maintenance of office standards – bulletin boards, inspections of fire extinguishers, AED, AED/CPR Certification, and first aid kits
- Served as a cultural leader in the region and monitored team morale
- Created and implemented training programs, in addition to maintaining training records (trainee lists, schedules, attendance sheets)
- Coached and developed 300+ journalists at practice locations over the course of five years
- Oversaw practice location performance and operations, including daily, weekly, monthly, and annual metrics
Admin Coordinator
National Endowment in Democracy
04.2015 - 02.2017
- Company Overview: NED is a private, nonprofit foundation dedicated to the growth and strengthening of democratic institutions around the world. Each year, NED makes more than 2,000 grants to support the projects of non-governmental groups abroad who are working for democratic goals in more than 100 countries.
- Managed administrative and clerical duties for assigned site locations and provided support to the administrative team
- Prepared freedom of speech litigation program for local media in Afghanistan
- Served as a liaison to employees by answering questions about HR benefits and policies and directing employees to appropriate resources as needed
- Processed timesheets and managed payroll reporting for site locations - including tracking hours worked, overtime, vacation / sick time, and leave of absence/ FMLA for each employee. Assisted payroll with inquiries and helped resolve discrepancies
- Coordinated new hire training, prepared new hire packets, and assisted employees with benefit and paperwork-related questions.
- Supported recruitment by assisting HR with scheduling interviews and other administrative duties
Training Administrator
NAI- Supporting Open Media in Afghanistan
07.2013 - 02.2015
- Company Overview: NAI – SOMA is a non-governmental media organization established in 2005 that is committed to promoting a strong independent media sector in Afghanistan through advocacy, production, and capacity building. NAI-SOMA is a member of Internews International, a global network of media providers devoted to digital rights and independent media.
- Designed, implemented, and executed local media-wide learning strategies based on organizational needs
- Developed and facilitated internal training sessions and created learning materials used during each tutorial
- Partnered with local media team to improve and evolve new employee orientation and onboarding programming
- Measured program efficacy and evaluated feedback for continuous improvement
- Identified external resources and managed vendor/consultant relationships
- Established internal coaching programs and partnered with HR to implement 1:1 coaching for managers across the organization
Administrator Assistant
NAI – Supporting Open Media in Afghanistan
05.2011 - 07.2013
- Company Overview: NAI – SOMA is a non-governmental media organization established in 2005 that is committed to promoting a strong independent media sector in Afghanistan through advocacy, production, and capacity building. NAI-SOMA is a member of Internews International, a global network of media providers devoted to digital rights and independent media.
- Assisted with administrative tasks such as writing and editing emails, drafting memos, and preparing communications on the executive's behalf
- Maintained comprehensive and accurate corporate records, documents, and reports
- Performed minor accounting and bookkeeping duties
- Organized meetings, performed scheduling, sent reminders, and arranged catering when necessary.
- Coordinated project-based work and managed the executive's day-to-day calendar
- Coordinated travel arrangements (both domestic and international) and created trip itineraries.
- Utilized software, including word processing, spreadsheets, and presentation software, to prepare reports and/or special projects
Education
B.A. - Literature Department of Journalism
Herat University
01.2008
Skills
- Able to utilize all forms of AI
- Microsoft Suite: Excel, Word, PowerPoint
- Oracle Learning Management (OLM)
- Data Analysis
- Bookkeeping and Payroll
- Organizational and Program Development
- Adult Learning and Instructional Design
- Management Training, Needs Assessment, Development, Delivery, and Evaluation
- Onboarding and New Hire Training
- Press Release and Media Relations
- Verbal and written reporting
- Safety and Compliance
- Professional Photography
- Languages: Fluent in Dari and Farsi
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Office management
- Database entry
- Excel spreadsheets
- Appointment scheduling
- Data organization
- Deadline oriented
- Documentation and reporting
- Invoice processing
- Mail handling
- Microsoft PowerPoint
- Meticulous attention to detail
- Prioritization
- Client relations
- Resourceful
- Event coordination
- Internal communications
- Business administration
- Bookkeeping
- Project management
Languages
English
Professional Working
Timeline
Administrative Assistant
Borislow Insurance Agency
06.2022 - 10.2024
Regional Manager
National Endowment in Democracy
03.2017 - 08.2021
Admin Coordinator
National Endowment in Democracy
04.2015 - 02.2017
Training Administrator
NAI- Supporting Open Media in Afghanistan
07.2013 - 02.2015
Administrator Assistant
NAI – Supporting Open Media in Afghanistan
05.2011 - 07.2013
B.A. - Literature Department of Journalism
Herat University