Hameda Shamlall
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Waitress Supervisor
JFK Airport
09.2024 - Current
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
Customer Service Representative
The Cheesecake Factory
05.2017 - 08.2024
- Addressed customers courteously using suitable methods and problem-solving skills.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Processed customer adjustments to maintain financial accounts.
Education
High School Diploma -
Canji Secondary School
Georgetown, Berbice05.1992
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
Timeline
Waitress Supervisor
JFK Airport
09.2024 - Current
Customer Service Representative
The Cheesecake Factory
05.2017 - 08.2024
High School Diploma -
Canji Secondary School