HAMEL MOHAMMED
649 YAK COURT KISSIMMEE,FL
Summary
Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader. Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
17
17
years of professional experience
Work History
Account Manager
Allied Universal Security Services
2301 MAITLAND CENTER PKWY SUITE 130,140,240, MAITLAND FL0RIDA 32751
01.2022 - Current
- Demonstrated the ability to recognize security risks and take appropriate actions in handling a wide range of situations.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Professional Installer
Duggal Visual Solutions
43 WEST 24TH STREET, NY
03.2007 - 08.2021
- Provided training sessions for end-users on how to use newly installed applications.
- Ensured compliance with all relevant security protocols during installation process.
- Performed troubleshooting to diagnose and resolve system issues.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Participated in ongoing training to stay updated on new installation techniques and product developments.
- Removed systems and fixtures to prepare for replacements.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
- Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Executed detailed site assessments to determine optimal installation methods and materials needed.
- Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
- Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
- Documented installation processes and outcomes, providing detailed reports to management and clients.
- Provided exceptional customer experiences to service recipients.
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Education
Some College (No Degree) - Science Education
ST STEPHENS COLLEGE
PRINCES TOWN TRINIDAD AND TOBAGOSkills
- Client Relationship Management
- Team Training
- Customer Service
- Qualifying Leads
- Customer Relationships
- Issue Resolution
- Account development
Affiliations
- I AM A CONSISTENT,HARDWORKING,HIGHLY MOTIVATED PERSON I ENJOY WORKING WITH THE PUBLIC. I FEEL THAT I AM A FRIENDLY,OUTGOING AND DEPENDABLE PRESON.I FEEL IT IS CRUCIALTO DEMONSTRATE THE IMPORTANCEOF MY JOB DUTIES AND EXPECTATIONS. I AM LOOKING TO IMPROVE MY POSITION IN THEWORK FORCE,EXPAND MY KNOWLEDGE AND SKILLS. I AM ALSO LOOKING TO ESTABLISH LONG EMPLOYMENTIN A FRIENDLY ENVIRONMENT.
Timeline
Account Manager
Allied Universal Security Services
01.2022 - Current
Professional Installer
Duggal Visual Solutions
03.2007 - 08.2021
Some College (No Degree) - Science Education
ST STEPHENS COLLEGE
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