Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Hamera Khan

Richmond,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Sales and Tech Support

Asurion
Houston, TX
06.2024 - 11.2024
  • Identified customer needs by asking questions and advising on best solutions.
  • Ensured compliance with applicable laws when selling products or services.
  • Greeted and assisted customers to foster positive experiences.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Bar Manager

SoHou Bar
Houston, TX
06.2023 - 06.2024
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Assisted staff by serving food and beverages or bussing tables.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.

Business Manager

Massage Envy
Katy, US
09.2021 - 04.2023
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed and implemented strategic business plans to achieve company objectives.
  • Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
  • Analyzed market trends and identified new business opportunities.
  • Coordinated with HR to recruit, train, and retain top talent, ensuring a high-performance team.
  • Implemented campaigns and promotions to help with developing goods and services.

Senior Manager

Santikos Palladium AVX
06.2016 - 02.2018
  • Supervise multiple teams through various departments
  • Monitor department inventory variances on a weekly basis
  • Ensure product quality standards and presentation to company satisfaction
  • Prioritize guest satisfaction with a sense of urgency amongst teams

Education

Associate in Arts (AA) -

Skills

  • Exceptional patron service
  • Superior guest experiences
  • Team leadership
  • Optimizing financial results
  • Cash-handling
  • Ability to work independently
  • Deadline management
  • Management experience
  • Written communication skills
  • Oral communication skills
  • Restaurant management
  • Sales management
  • Customer engagement

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales and Tech Support

Asurion
06.2024 - 11.2024

Bar Manager

SoHou Bar
06.2023 - 06.2024

Business Manager

Massage Envy
09.2021 - 04.2023

Senior Manager

Santikos Palladium AVX
06.2016 - 02.2018

Associate in Arts (AA) -

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Hamera Khan