Hamere Kelemework
Hyattsville,MD
Summary
Customer-focused professional with diverse experience in customer service roles, including pharmacy and wildlife sectors. Seeking a Customer Service Associate position at Wawa to apply excellent communication skills, attention to detail, and a dedication to exceptional service.
Overview
8
8
years of professional experience
Work History
Intern – Assisted Reproduction Program
Smithsonian National Zoo
03.2024 - 09.2024
- Collaborated on team-based projects, enhancing communication skills
- Demonstrated adaptability by tackling various tasks efficiently
Research Assistant
Ethiopian Wildlife Conservation Authority
04.2017 - 09.2024
- Conducted research and engaged with the public to raise awareness about wildlife conservation
- Responded to visitor inquiries, promoting educational programs and fostering engagement
- Managed data collection, showcasing problem-solving and attention to detail
Customer Service Assistant
Unity Royal Palace Zoo
05.2021 - 10.2021
- Welcomed guests and provided support, ensuring positive visitor interactions
- Addressed and resolved visitor questions and issues effectively
Customer Service Representative – Pharmacy
Fifo Pharmacy
10.2016 - 08.2017
- Assisted customers with product inquiries and purchases, providing knowledgeable and friendly service
- Processed transactions accurately, including handling cash, card payments, and maintaining transaction records
- Addressed customer questions and concerns, ensuring prompt and courteous resolutions
- Supported inventory management, restocking shelves, and ensuring a clean and organized workspace
Education
Master’s - Global One Health
University of Pretoria
04.2025
Master’s - Conservation Management
University of Sassari
12.2024
Bachelor’s - Veterinary Medicine
University of Gondar
07.2016
Skills
- Customer service
- Interpersonal communication
- Cash handling
- Transaction management
- Problem-solving
- Conflict resolution
- Multitasking
- Organization
- Teamwork
- Independent work
- Dependability
- Adaptability
- Quick learning
- Outstanding communication skills
- Client Relationships
- Professionalism and Etiquette
References
Available upon request.
Languages
English
Full Professional
Timeline
Intern – Assisted Reproduction Program
Smithsonian National Zoo
03.2024 - 09.2024
Customer Service Assistant
Unity Royal Palace Zoo
05.2021 - 10.2021
Research Assistant
Ethiopian Wildlife Conservation Authority
04.2017 - 09.2024
Customer Service Representative – Pharmacy
Fifo Pharmacy
10.2016 - 08.2017
Master’s - Conservation Management
University of Sassari
Bachelor’s - Veterinary Medicine
University of Gondar
Master’s - Global One Health
University of Pretoria
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