Hamerlin Ordonez
Richmond,CA
Summary
Dynamic and customer-focused professional with extensive experience in the restaurant industry, notably at La Stada Italian Restaurant. Proven ability to enhance guest satisfaction through exceptional service and strong multitasking skills. Adept at conflict resolution and cash handling, fostering a positive dining experience while leading teams to success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
La Stada Italian Restaurant
03.2024 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Server Shift Leader
Homeroom Mac And Cheese Restaurant
08.2023 - 05.2024
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Restaurant Server
ZUT! Tavern
12.2021 - 07.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Restaurant Hostess
ZUT! ON FOURTH ST
10.2021 - 07.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
John F. Kennedy High School
4300 Cutting Blvd Richmond, CA 9480406-2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
- POS system operations
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Food Handler Certification (FHC) - State Health Departments.
- Certified Restaurant Server (CRS) - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
La Stada Italian Restaurant
03.2024 - Current
Server Shift Leader
Homeroom Mac And Cheese Restaurant
08.2023 - 05.2024
Restaurant Server
ZUT! Tavern
12.2021 - 07.2023
Restaurant Hostess
ZUT! ON FOURTH ST
10.2021 - 07.2023
High School Diploma -
John F. Kennedy High School
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