Hamidou Mapangala
Jessup,MD
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Desk Analyst
Daly Computers, Inc.
01.2023 - Current
- Troubleshot and triaged computers for multiple school systems
- Gained knowledge of and implemented basic help desk principals to ensure customer satisfaction
- Used ticketing system Autotask to create tickets, document tasks performed, and coordinate with others in the organization to solve issues
- Performed hands-on computer repairs while contributing to large-scale projects with different school systems
- Use of Active Directory to access network resources
- Daily use and navigation of Windows 10 & 11 OS
- Ongoing monitoring and maintenance of both software and hardware systems.
Information Security Analyst Intern
Blue Cross Blue Shield
04.2022 - 10.2022
- Analyzed policy exception request and submitted to CISO for approval/denial
- Conducted SDLC's audit with software owners within the organization
- Drafted reports to submit to upper management
- Conducted HITRUST audit of specific controls
- Continuous monitoring of controls
- Assisted in enterprise audit remediation and CAP and Findings management
- Security Frameworks Familiar with: Galvanize, HITRUST, NIST
Information Security Analyst Intern
Afrius Technologies LLC
08.2021 - 03.2022
- Reviewed information security system policies, system security plans, and security baselines in compliance with NIST security practices
- In addition, coordinated with SME's throughout the security team to remediate identified findings
- Provide first level compliance monitoring
- Assessed and facilitated remediation of identified vulnerabilities
- Ensured cyber security policies are adhered to and that required controls are implemented
- Tools: Invicti, JavaScript, NMAP, SharePoint, Microsoft Office Suite, ServiceNow, Archer, Galvanize
Cyber Analyst Intern
Gill Equity Holding, LLC.
01.2021 - 07.2021
- Identified, reviewed, and documented physical security deficiencies across company sites
- Implemented controls identified in NIST 800-171 to ensure the company sites are in physical security compliance
- Tracked and documented implementation of plans to fix compliance shortcomings
- Worked with remote site personnel to develop short-term and long-term objectives to meet compliance requirements
- Prepared reports and provided briefings to functional leadership and upper management
- Supported other physical security initiatives as assigned
- Security Frameworks Familiar with: NIST 800 171, NIST 800-53
Education
Associate's Degree - Information Technology
Howard Community College
Cybersecurity Fundamentals & Security -
Afrius Technology
Laurel, Maryland01.2022
Skills
- ITIL Knowledge
- Remote Technical Support
- Incident Management
- Client Relationship Management
- Hardware troubleshooting
- Issue and Resolution Tracking
- Tracking and Documentation
- Customer Service
- Problem-Solving
- Excellent Communication
- Team Collaboration
Certification
- CompTIA A+, 2021
- CompTIA Security+ Ce, 2022
Additional Information
- ServiceNow
- Autotask
- Zendesk
- Jira
Timeline
Service Desk Analyst
Daly Computers, Inc.
01.2023 - Current
Information Security Analyst Intern
Blue Cross Blue Shield
04.2022 - 10.2022
Information Security Analyst Intern
Afrius Technologies LLC
08.2021 - 03.2022
Cyber Analyst Intern
Gill Equity Holding, LLC.
01.2021 - 07.2021
Associate's Degree - Information Technology
Howard Community College
Cybersecurity Fundamentals & Security -
Afrius Technology
- CompTIA A+, 2021
- CompTIA Security+ Ce, 2022
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