Hamidullah Shirzad
Manassas,VA
Summary
Experienced with coordinating help desk support to ensure smooth IT operations and user satisfaction. Utilizes problem-solving skills to address technical issues promptly and efficiently. Strong understanding of various software and hardware systems, ensuring optimal performance and minimal downtime.
Professional with strong background in IT support, adept at diagnosing and resolving technical issues efficiently. Proven track record in enhancing user satisfaction and optimizing system performance. Focuses on team collaboration and flexibility with changing needs to ensure smooth operations. Skilled in troubleshooting, network management, and customer service. Reliable and goal-oriented, ready to make significant impact.
Professional IT support specialist with solid track record in managing help desk operations. Proven ability to effectively address and resolve technical issues, ensuring high levels of user satisfaction. Collaborative team player focused on delivering results and adapting to dynamic environments. Skilled in technical troubleshooting and customer service.
Diligent [Desired Position] with robust background in help desk support coordination. Ensured seamless operation of IT support services while implementing effective troubleshooting strategies. Demonstrated technical proficiency and excellent customer service skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Help Desk Support Coordinator
Front Office Agent
Swissport
02.2025 - Current
- Greeted and assisted guests with check-in and check-out processes, ensuring a positive first impression.
- Managed reservation systems to handle bookings efficiently and accurately for optimal guest satisfaction.
- Resolved guest inquiries and complaints promptly, enhancing overall customer experience and loyalty.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and facility upkeep.
- Conducted regular audits on reservation records to maintain data accuracy and avoid overbooking situations.
- Assisted in the creation of promotional materials, driving increased bookings during off-peak seasons.
Literacy Instructor for special force camp army
Pacific Atlantic Engineer (PAE)
03.2020 - 08.2021
- 3-4 bullets 1 making attendance 2 manage the class 3 teaching 4 daily report to supervisor
- Position Achievements: List achievements that you believe should be highlighted in your resume, try to show numbers to quantify your work. Example: Created automated spreadsheet with clients and saved 5 hours of manual work per week. Managed payroll for 20 employees.
literacy instructor for Afghan National Army
Raytheon
09.2018 - 02.2020
- 3-4 bullets 1 Teaching 2 making attendance 3 manage the class 4 daily report to supervisor
- Position Achievements: I have an award achievement certificate
Custom and revenue department
01.2013 - 06.2014
- 3-4 bullets 1 contact upto 27 customs in provinces 2 send and receive customs reports 3 make travel arrangement to province customs 4 report to custom Head
- Position Achievements: have a certificate award
Education
Bachelor of Business Administration - B.B.A
Jamia Hamdard University
04-2011
Skills
- Administrative Skills
- Technology Skills
- Interpersonal Skills
- Critical Thinking
- Financial Literacy
- Organizational and Time Management Skills
- Problem-Solving and Decision
- Leadership and Team Management
- Communication Skills
- Computer Skills
- Microsoft Office
- Analytical Marketing
- Presentations
- Foreign Language
- Design Skills Certifications
- Cooking
- Accounting
- Finance
- Driving
- Operating Machinery
- Human Resources
- Child Care
- Construction Painting
- Security
- Trades (Circle): HVAC, Marketing
- Sales
- Teaching
- Leadership/Supervisory
- Teamwork
- Adaptability
- Communication
- Time Management
- Problem Solving
- Takes Initiative
- Quick Learner
- Strong Work Ethic
- Attention to detail
- Collaborative
- Customer Service
- Artistic
- Network troubleshooting
- Remote support
- Ticket management
- Desktop support
- Communicating with clients
- Customer support
- Security awareness
- Software knowledge
- Active listening
- Effective communication
- Network support
- Customer service
- Mobile operating systems
Certification
- Licensed CCNA
- Licensed CCTV
- Licensed Microsoft occice
- Licensed A+ Hardeware
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Persian
Native or Bilingual
Pashto
Native or Bilingual
Software
Office
Interests
- Music
- Gym Workouts
- Team Sports
- Backpacking and Hiking
- Participating in local clean-up initiatives
Current Employment
- Current employment status: Working No
- Current Employer (Name of Company): N/A
- Contact Person/Supervisor: N/A
- Business Address: City: State: Zip: N/A
- Phone: N/A
- Job Title: N/A
- Job Description: 3-4 bullets
- Position Achievements: List achievements that you believe should be highlighted in your resume, try to show numbers to quantify your work. Example: Created automated spreadsheet with clients and saved 5 hours of manual work per week. Managed payroll for 20 employees.
What job are you seeking?
- Job title: Supervisor, Assist Supervisor, IT Entry level, county departments
- Industry: Camp, bank, IT department, government departments etc.…
Timeline
Front Office Agent
Swissport
02.2025 - Current
Literacy Instructor for special force camp army
Pacific Atlantic Engineer (PAE)
03.2020 - 08.2021
literacy instructor for Afghan National Army
Raytheon
09.2018 - 02.2020
Custom and revenue department
01.2013 - 06.2014
Help Desk Support Coordinator
Bachelor of Business Administration - B.B.A
Jamia Hamdard University