Natalie Hamilton
Acosta Sales & Marketing
Wesley Chapel,FL
26
years of professional experience
Accomplished Accounts Payable Specialist with extensive experience in account management, reporting, check processing, and vendor management. Delivered operational efficiency through effective cash management and team supervision while ensuring compliance with financial protocols. Focused on enhancing team collaboration, optimizing processes, and driving continuous improvement initiatives.
Work History
BPS Manager
2 Years 5 Months- Streamlined processes to reduce response times and improve issue resolution effectiveness.
- Implemented performance metrics to monitor team productivity and drive continuous improvement.
- Developed training programs for staff, improving operational efficiency and service quality.
- Led cross-functional teams to enhance service delivery and customer satisfaction.
- Facilitated regular team meetings to foster communication and address operational challenges.
- Resolved customer complaints in professional and a a timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised a a team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Order to Cash Supervisor
5 Years- Oversaw daily cash reconciliations to maintain audit readiness.
- Ensured accurate cash handling by overseeing daily bank lockbox operations.
- Trained staff on cash handling procedures for enhanced accuracy.
- Conducted regular performance reviews to identify areas for improvement and enhance team capabilities.
- Coordinated with management to implement cash management improvements.
- Enhanced team performance by conducting regular performance reviews.
- Evaluated employee performance periodically, providing constructive feedback to support individual development.
- Increased team morale with effective communication strategies, fostering a positive work environment that led to higher employee retention rates.
- Maintained accurate financial records by diligently reviewing sales data, generating detailed reports for upper management review periodically.
- Identified root causes of issues and implemented corrective actions during audits.
- Developed comprehensive training materials to provide new employees with the necessary tools for success in their roles as cash applications analyst.
- Resolved escalated customer issues promptly, demonstrating exceptional problem-solving skills and maintaining a high level of customer satisfaction.
- Fostered teamwork and collaboration among staff, increasing efficiency in daily tasks and contributing to higher job satisfaction.
- Resolved challenging situations while maintaining professionalism and calm. effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries regarding products and services. for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Responded proactively and positively to rapid change.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Order to Cash Lead Analyst
9 Months- Resolved cash discrepancies promptly, leading to enhanced customer satisfaction.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Assisted management in preparing financial reports, improving accuracy and clarity of financial oversight.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Provided training to new team members for seamless cash handling processes.
- Mentored new associates, providing thorough training on company policies and procedures.
- Enhanced team performance with regular feedback and coaching sessions.
- Provided exceptional leadership in guiding team members toward achieving individual performance goals while maintaining a cohesive team dynamic.
- Documented cash deposits in financial system, reconciled monthly bank accounts and tracked expenses.
- Managed correspondence and inquiries from customers and vendors, ensuring timely responses and effective communication.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Contributed valuable insights during weekly team meetings that led to improved operational efficiency across the board.
Order to Cash Analyst
7 Years 1 Month- Calculated figures accurately using 10-key calculator
- Coded invoices and other records to maintain organized and accurate records
- Reviewed bank account statements to reconcile accounts, ensuring accurate financial information in general ledger
- Reviewed data and information to check entries, calculations and billing codes for accuracy
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment
- Maintained accounting ledgers by verifying and posting account transactions
- Compiled financial data and maintained records in ledgers and journals
- Liaised with vendors and customers to confirm information and resolve client issues, enhancing communication and support
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Assisted senior leadership by providing administrative support and managing schedules. by producing month-end closing reports and advising on remittance for quick resolution
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets
- Liaised with vendors and customers to confirm information and address client issues
- Built client rapport by managing incoming and outgoing mail communication and resolving over 25 A/P inquiries a day
- Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution
- Trained new team members on company policies and accounting systems, improving onboarding process and operational efficiency
- Prepared monthly and year-end closing statements, financial documents, and invoices
Deposit Clerk
6 Years 9 Months- Processed daily cash deposits, imaged deposits uploaded to the bank, and reconciled deposits to payments applied to the system
- Prepared deposits totaling 3 to 5 million dollars daily, ensuring accuracy and compliance with bank standards
- Participated in learning communities to identify and implement more efficient deposit processing methods
- Reported all ACH payments into the system during the deposit process.
Co- Store Manager
3 Years- Interviewed, hired, trained, scheduled, set sales goals and daily tasks for associates and store
- Prepared weekly and monthly sales projections
- Coordinated merchandise transfers and processed incoming and outgoing orders to ensure accurate inventory management
- Prepared merchandise transfers, along with processing and inspecting incoming and outgoing orders
- Supported associates with daily tasks by providing solutions and guidance for day-to-day activities and resolving issues
- Executed window merchandising strategies to enhance product visibility and attract customers. and keeping store clean and organized
- Demonstrated proficiency in ten essential operational tasks to ensure efficient workflow.
- Compiled weekly and monthly sales projections to inform strategy and drive store performance
Education
High School Diploma
Skills
Financial reporting
Team adaptability
Account Management
Workflow management
Team Leadership
Performance metrics
Dependable performance
Collaborative leadership
Adaptable problem solver
Results-driven professional
Timeline
BPS Manager
Acosta Sales & Marketing
03.2024 - CurrentRead More
Order to Cash Supervisor
Acosta Sales & Marketing
08.2021 - CurrentRead More
Order to Cash Lead Analyst
Acosta Sales & Marketing
11.2020 - 08.2021Read More
Order to Cash Analyst
Acosta Sales and Marketing
10.2013 - 11.2020Read More
Deposit Clerk
Time Customer Service
01.2007 - 10.2013Read More
Co- Store Manager
The Childrens Place
01.2001 - 01.2004Read More
Waterloo High School
High School Diploma
Read More