Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hamilton Castillo

Hamilton Castillo

Hialeah,FL

Summary

Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.

Overview

4
4
years of professional experience

Work History

Front Desk Supervisor

Home 2 Suites
11.2023 - 01.2025
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Collected room deposits, fees, and payments.

Cashier

La Mexicana Market
05.2023 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Agent Representative

Teleperformance
01.2023 - 03.2023
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Provided exceptional service by tailoring solutions based on individual customer needs and preferences.

File Assistant

Civil Public Registry
06.2021 - 12.2022
  • Established a routine maintenance schedule for the filing system, minimizing misplacement of important documents over time.
  • Enhanced file organization by implementing a comprehensive categorization system.
  • Maintained confidentiality of sensitive information through adherence to strict data protection policies and procedures.

Education

Graduate Certificate - English Language

English Language Institute
Nicaragua
12-2022

Degree in Laws - Law

Universidad Politecnica De Nicaragua
Nicaragua
03-2021

Skills

  • Problem-solving skills
  • Customer service management
  • Training and mentoring
  • Team building and supervision

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Front Desk Supervisor

Home 2 Suites
11.2023 - 01.2025

Cashier

La Mexicana Market
05.2023 - 10.2023

Agent Representative

Teleperformance
01.2023 - 03.2023

File Assistant

Civil Public Registry
06.2021 - 12.2022

Graduate Certificate - English Language

English Language Institute

Degree in Laws - Law

Universidad Politecnica De Nicaragua

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Hamilton Castillo