Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Hamilton Dowdy

Austin,TX

Summary

Cross-functional Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Committed to resolving problems and maintaining accurate metrics and reports. Devoted to continually developing technical skills with a focus on web development and software implementation across platforms.

Overview

3
3
years of professional experience

Work History

Specialist

Zillow Group
Atlanta (remote), GA
01.2020 - Current
  • Gathered, analyzed, and delivered key product insights for stakeholders consumer facing pilot programs in an Agile development environment
  • Developed and implemented multiple standards for generating consumer feedback loops focused on dynamically increasing retention rate, leading to a 20% increase in home tour fulfillment
  • Led team responsible for troubleshooting systems and UI during new product launch
  • Structured and managed technical training for 4 new team members

Consultant

New Western Acquisitions
Raleigh , NC
05.2019 - 01.2020
  • Organized and analyzed primary and secondary research to understand industry, market and company trends.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Integrated technology and business operations to identify targeted solutions to customer issues.

Education

Professional Education Certificate - Full Stack Web Development

University of Texas At Austin
Austin, TX
04.2022

Bachelor of Science - Business Administration And Finance

North Carolina State University
Raleigh, NC
05.2019

Skills

  • Tableau
  • Salesforce
  • Mode
  • Gong
  • Git
  • Systems Implementations
  • Training Material Development
  • Quality Control Requirements
  • Project Development
  • Business Process Reengineering

Timeline

Specialist

Zillow Group
01.2020 - Current

Consultant

New Western Acquisitions
05.2019 - 01.2020

Professional Education Certificate - Full Stack Web Development

University of Texas At Austin

Bachelor of Science - Business Administration And Finance

North Carolina State University

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Hamilton Dowdy