Hamilton Pagan
Salem,OR
Summary
Analytical Asset Protection Specialist committed to quality supervision of guest services and security of business assets. Administered store-wide activities to include planning, development and implementation of policies and procedures. Strong leadership skills with staff, management and government officials. Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Asset Protection Specialist
The Home Depot Store 4030
Salem, OR
03.2023 - 04.2024
- Monitored surveillance cameras, identified suspicious activities and reported incidents to management.
- Performed store walk-throughs to ensure compliance with safety and security policies and procedures.
- Provided customer service assistance, including responding to customer inquiries, resolving customer complaints and escalating issues as needed.
- Investigated shoplifting incidents by reviewing video footage, interviewing witnesses and apprehending suspects when necessary.
- Conducted investigations on internal theft and fraud cases by compiling evidence from various sources.
- Reviewed company policies regarding safety, loss prevention and asset protection processes.
- Trained new employees on asset protection procedures and protocols in accordance with corporate standards.
- Utilized effective communication skills to interact professionally with customers, colleagues and law enforcement personnel.
- Developed strategies for minimizing losses due to theft or vandalism of merchandise within the store environment.
- Analyzed financial data related to loss prevention efforts in order to identify trends or areas of concern.
- Assisted in maintaining a safe working environment by monitoring traffic flow throughout the store premises.
- Provided support during emergency situations such as natural disasters, bomb threats or active shooter scenarios.
- Maintained accurate records of all incident reports, accident reports and criminal activity involving the store.
- Collaborated with external organizations such as police departments or local authorities regarding security matters.
- Responded promptly to alarms or other emergency alerts within the store premises.
- Executed prevention plan for internal and external theft to reduce fraud.
- Detained shoplifters, following local laws and company policies governing apprehensions.
- Produced well-written reports detailing shoplifting and attempted theft.
- Reviewed CCTV footage to obtain evidence of theft.
- Partnered with store managers on basis to conduct loss investigations.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Identified potential shoplifters and alerted management.
Lumber and Garden Associate
The Home Depot Inc
Salem, OR
09.2022 - 03.2023
- Assisted customers with selecting plants, flowers, and gardening supplies.
- Cultivated and maintained garden displays throughout the store.
- Provided advice to customers on how to care for their plants and gardens.
- Organized merchandise shelves in the garden section of the store.
- Checked stock levels and restocked shelves as needed within the garden department.
- Adhered to company policies concerning safety and security procedures in the garden area.
- Prepared weekly reports detailing sales figures within the garden department.
- Ensured that all products were correctly labeled before being placed on display.
- Assisted customers with transporting larger purchases to vehicles to promote helpful customer service.
- Recommended, selected and helped locate or obtain merchandise for customers.
- Stocked shelves, racks and tables with new or transferred merchandise.
- Documented inventory counts and reported to supervisor to identify shrink and damages.
- Operated reach truck to fill customer orders and pick merchandise in store.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained records related to sales for store management.
Tattoo Artist
Hot Rod Betties Tattoo School
Salem, OR
01.2021 - 01.2022
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Verified accuracy of orders prior to loading onto delivery trucks.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Ensured that all safety protocols were followed while operating material handling equipment.
- Consulted with clients to discuss desired tattoo designs and placement.
- Cleaned and sterilized equipment before and after each client.
- Applied tattoos according to instructions provided by clients.
- Maintained records of all services rendered, supplies purchased, and fees collected.
- Provided guidance on proper aftercare of tattoos to ensure optimal results.
- Created original artwork for custom tattoo designs based on client requests.
- Organized workspace to maintain a safe and sanitary environment for clients.
- Built relationships with customers through friendly interactions and professional demeanor.
- Performed touch-ups as needed to keep existing tattoos looking vibrant and sharp.
- Evaluated customer skin type prior to beginning the tattooing process.
- Developed stencils from skhes or digital images using specialized software programs.
- Drew freehand designs upon request from clients.
- Educated customers on the risks associated with getting a tattoo.
- Displayed knowledge of various styles such as traditional, Japanese, tribal.
- Adhered to all safety regulations established by local health authorities.
- Inspected needles, tubes, ink caps, gloves, ointments. for quality assurance purposes.
- Researched design ideas online while collaborating with customers during consultations.
- Adjusted needle depth depending on customer's pain tolerance level.
- Recommended different colors or sizes when necessary.
- Ensured that machines were functioning properly before usage.
- Applied topical anesthetics when requested.
- Provided clean, high-quality work at all times.
- Developed custom tattoo designs for customers.
- Used photographs and sketches from customers to develop ideas.
- Received and processed customer payments.
- Maintained areas neat and clean and equipment sanitized.
- Covered tattoo areas with sterile dressings and provided instructions regarding new tattoo care.
- Created permanent tattoos using indelible, non-toxic ink.
- Kept patient health and personal information private and confidential.
Warehouse Order Selector
US Foods
Woodburn, OR
12.2020 - 12.2021
- Utilized a hand-held scanner to process orders for shipping.
- Organized warehouse inventory according to product type, size, and quantity.
- Verified incoming and outgoing shipments to ensure accuracy of orders.
- Inspected products for quality assurance prior to shipment.
- Stacked pallets in an organized fashion for easy access and retrieval.
- Loaded and unloaded containers from trucks using a forklift or pallet jack.
- Performed cycle counts to maintain accurate inventory records.
- Documented all incoming and outgoing shipments accurately and efficiently.
- Labeled packages with customer information before loading onto trucks.
- Picked orders quickly and accurately according to customer specifications.
- Operated material handling equipment such as reach truck, order picker. safely and efficiently.
- Lifted up to 50 lbs on a regular basis without assistance from other personnel.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Achieved productivity and accuracy standards to meet company guidelines.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Confirmed items picked for orders by keying codes into system.
- Labeled boxes and placed in outbound collection areas.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Operated forklift and pallet jack to transport heavy loads.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Order Selector
SYSCO Food Services
Wilsonville, OR
11.2018 - 11.2020
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Verified accuracy of orders prior to loading onto delivery trucks.
- Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Inspected product for damages or defects before placing them into containers.
- Ensured that all safety protocols were followed while operating material handling equipment.
- Utilized RF scanner guns to retrieve items from storage locations throughout the facility.
- Recorded item numbers and quantities picked on pick sheets or computer terminals.
- Provided assistance with stocking duties when necessary during peak periods.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Used handheld scanners to key in data for packages.
- Attended company safety meetings to maintain knowledge of new and important information.
- Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
- Confirmed items picked for orders by keying codes into system.
- Labeled boxes and placed in outbound collection areas.
Lumber Recovery, Pro Loader
The Home Depot Store 4006
Salem, OR
01.2013 - 12.2018
- Unpacked and counted stock items, and placed them on shelves in the warehouse.
- Verified accuracy of incoming shipments with purchase orders.
- Loaded and unloaded merchandise from trucks using hand truck, pallet jack, or forklift.
- Wrapped products for shipment to prevent damage during transport.
- Organized warehouse space to maximize efficiency of product storage.
- Reported damaged goods to supervisor and kept accurate records of inventory levels.
- Assisted customers in locating desired items in the warehouse.
- Used RF scanners to maintain accurate inventory counts.
- Maintained cleanliness of all areas within the warehouse environment.
- Performed regular cycle counts to ensure inventory accuracy throughout facility.
- Provided excellent customer service while assisting with any inquiries regarding product availability and location.
- Operated manual lift truck, electric stand up forklift, turret truck, order picker, cherry picker, reach truck as needed.
- Scanned barcodes on merchandise to record its arrival into the system.
- Followed safety protocol when handling heavy objects or hazardous materials.
- Collaborated with team members to expedite loading and unloading process.
- Helped drivers get freight unloaded smoothly at busy distribution warehouse.
- Provided product knowledge to customers regarding building materials, tools, and accessories.
- Assisted in receiving, stocking, and organizing inventory.
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Inspected merchandise for damages prior to loading onto trucks.
- Organized warehouse inventory according to product type and size.
- Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.
- Assisted customers with loading purchases into their vehicles upon request.
- Cleaned up spills promptly using approved cleaning agents and safely disposed of hazardous waste material.
- Reported any damaged goods immediately to supervisor for further inspection or repair.
- Kept loading dock clear and free of debris, minimizing accidents and injuries.
- Packaged, crated and loaded items safely for transport.
- Operated forklift, pallet jack and other equipment to perform loading tasks.
- Placed parts on trailer safely to reduce damage during shipment.
- Corrected pallets of damaged or mislabeled products to reduce errors and losses.
- Provided excellent customer service by loading items into customer vehicles.
- Applied shrink wrap to pallets, securing product for storage and shipment.
- Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
Education
Associate of Science - Paralegal Studies
Meric
Palm Springs, CA09-2010
Timeline
Asset Protection Specialist
The Home Depot Store 4030
03.2023 - 04.2024
Lumber and Garden Associate
The Home Depot Inc
09.2022 - 03.2023
Tattoo Artist
Hot Rod Betties Tattoo School
01.2021 - 01.2022
Warehouse Order Selector
US Foods
12.2020 - 12.2021
Order Selector
SYSCO Food Services
11.2018 - 11.2020
Lumber Recovery, Pro Loader
The Home Depot Store 4006
01.2013 - 12.2018
Associate of Science - Paralegal Studies
Meric
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