Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Hamilton Chavarria Mendez

Richmond,CA

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Otto’s Restaurant. Proven ability to enhance guest experiences through effective communication and order accuracy. Adept at multitasking and maintaining high standards in fast-paced environments, ensuring customer satisfaction and loyalty.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Server

Otto’s Restaurant
2025 - Current

P

Internal Revenue Agent

IRS
2023 - Current
  • Conducted thorough audits of individual and business tax returns to ensure compliance with federal regulations.
  • Identified discrepancies in tax filings, providing guidance for resolution and preventing future issues.
  • Analyzed financial records using advanced IRS systems to determine taxpayer liabilities accurately.
  • Educated taxpayers on regulations, fostering compliance through effective communication and support initiatives.
  • Collaborated with legal teams to resolve complex tax disputes, ensuring favorable outcomes for the IRS.
  • Streamlined auditing processes by implementing new software tools, improving efficiency and accuracy in case management.
  • Managed multiple audit cases simultaneously while maintaining high standards of quality and efficiency in case resolution.
  • Negotiated payment plans with taxpayers, facilitating the resolution of outstanding liabilities in a timely manner.

Server

Scott’s Seafood Restaurant
2023 - 2024

Provide excellent customer service.

Be friendly, kind and professional with customers.

Provide information about menu items to customers.

Help restaurant’s customers with any type of especial request.

Make sure customers were satisfied with the restaurant service.

Lead Service Attendant

Amtrak
2017 - 2023
  • Oversaw daily operations, ensuring adherence to safety protocols and service standards.
  • Trained and mentored junior attendants, enhancing team efficiency and service quality.
  • Implemented process improvements, reducing wait times and improving customer satisfaction.
  • Managed inventory levels, coordinating with suppliers to maintain stock availability.
  • Collaborated with management to optimize scheduling, maximizing staff productivity during peak hours.
  • Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
  • Explained food preparation methods to patrons with allergies and gluten intolerances.
  • Answered guests' questions about menu items and helped make selections.

Server Assistant

Fishermen’s Grotto No 9
2014 - 2016
  • Assisted servers in delivering food and beverages efficiently.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Supported inventory management by restocking supplies as needed during service hours.
  • Collaborated with kitchen staff to ensure timely preparation of orders.
  • Trained new team members on operational procedures and best practices.
  • Provided exceptional customer service by addressing guest inquiries promptly.
  • Greeted customers warmly to provide exceptional customer service.

Royal Caribbean

Assistant Waiter
2013 - 2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Flight Attendant

Copa Airlines
2012 - 2013
  • Ensured passenger safety through thorough pre-flight checks and adherence to safety protocols.
  • Delivered exceptional customer service by addressing passenger needs and resolving inquiries promptly.
  • Collaborated with crew members to execute efficient boarding processes and maintain on-time departures.
  • Assisted in training new flight attendants on company policies, emergency procedures, and customer service standards.

Server

Pomodoro Restaurante
2010 - 2012
  • Delivered exceptional dining experiences through attentive service and menu knowledge.
  • Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
  • Managed multiple tables efficiently while maintaining high standards of customer service.
  • Trained new servers on restaurant procedures, menu offerings, and customer interaction techniques.

Auxiliary Accountant

NSEL
2007 - 2010

Credit Advisor

ACODEP
2005 - 2007
  • Assisted clients in understanding credit options and application processes.
  • Provided support in evaluating credit reports and scores for client consultations.
  • Conducted research on credit products to enhance service offerings.
  • Facilitated communication between clients and financial institutions regarding credit inquiries.

Education

Bachelor of Science -

UDO
Nicaragua
07.2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Safe food handling
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Food safety practices
  • Table bussing
  • Guest relations management
  • Point of sale operation
  • Dining area maintenance
  • Allergy awareness
  • Food sales and promotion
  • Foreign language proficiency
  • Responsible beverage service
  • POS operation
  • Liquor, wine, and food service
  • Team player
  • Adaptable and flexible
  • Warm and friendly
  • Multitasking
  • Excellent communication

Certification

Food handlers certification and alcohol ServSafe alcohol certification.

Languages

Spanish
Native or Bilingual

Timeline

Server

Otto’s Restaurant
2025 - Current

Internal Revenue Agent

IRS
2023 - Current

Server

Scott’s Seafood Restaurant
2023 - 2024

Lead Service Attendant

Amtrak
2017 - 2023

Server Assistant

Fishermen’s Grotto No 9
2014 - 2016

Royal Caribbean

Assistant Waiter
2013 - 2014

Flight Attendant

Copa Airlines
2012 - 2013

Server

Pomodoro Restaurante
2010 - 2012

Auxiliary Accountant

NSEL
2007 - 2010

Credit Advisor

ACODEP
2005 - 2007

Bachelor of Science -

UDO