Hamilyn Kulee

I volunteer at Mercy Hospital every Monday and Wednesday. While volunteering there, I would help at the guest service center by showing guests to specific places they are looking for. If someone would come in and they don't know what floor or where to go to find a patient, I would assist them in finding that patient by taking them to the place, so that they wouldn't have to go around the whole hospital looking for that person. I would also help with wheelchair cleaning and wheeling people down from their room to their cars. I supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction. Restocked medical supplies and consumables to prepare procedure rooms. Reported patient requests, concerns, and other observations to staff. Transported patients and helped with discharge procedures. Provided emotional support to patients and families during difficult medical situations, fostering a sense of comfort and understanding. Enhanced patient experience by providing compassionate care and assistance during hospital visits. Complied with HIPAA standards to confidentially maintain patient medical information. Participated in training sessions to enhance skills, remaining knowledgeable about best practices for patient care. Provided support and companionship to patients in need of assistance. Supported hospital staff by changing bedding and assisting with meals. Maintained clean and safe environments for patients, families, and staff by adhering to infection control protocols. Facilitated smooth communication between patients, families, and healthcare providers through accurate message relay and translation services when needed.

• Assisted nurses with non-medical tasks, such as delivering meals and running errands.
• Provided emotional support and comfort to patients and families.
• Greeted visitors in a friendly manner, offering directions or other assistance as needed.
• Organized patient rooms, restocked supplies, and tidied up common areas.
• Answered phones, took messages, and directed calls to appropriate staff members.
• Attended weekly volunteer meetings to discuss hospital policies and procedures.
• Helped with special events hosted by the hospital, such as health fairs or fundraisers.

Youth teaching youth is when me and 2 other people from my high school (Coon rapids high school) go to Coon Rapids Middle School once a month and we teach the 6th graders about drug and alcohol use and why its bad and they should stay away from it. We also plan very fun and learning curricular activities for them so that they do not just sit in a boring presentation and answer questions after. We make the learning fun by incorporating activities within the lesson and making sure they stay intrigued by things we say and do.

• Developed and implemented engaging activities for youth to build social, emotional, and physical skills.
• Organized field trips to support the development of life skills such as communication, teamwork, problem solving and leadership.
• Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.
• Facilitated workshops on topics such as goal setting, conflict resolution and decision making.
• Counseled youth on personal issues related to family dynamics, peer pressure, substance abuse prevention and mental health awareness.
• Encouraged youth involvement in community service projects which promote civic engagement.
• Created a safe environment for youth to express themselves freely without fear of judgement or ridicule.
• Assisted in developing programs that focus on increasing self-esteem amongst participants.
• Monitored progress of individual students by tracking attendance records and academic performance.
• Maintained an up-to-date database of student information including contact details and educational background.

At Holiday gas station, I maintained a clean and orderly work station. Ensured accurate cash handling and maintained a balanced register at the end of each shift. Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers. Cleaned up gas and other spills in accordance with spill procedures. Checked customer identification for alcohol, cigarette, and lottery sales. Built trustworthy relationships with customers to encourage return visits. Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills, coupled with problem-solving abilities. Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day. Enhanced customer satisfaction by providing prompt and friendly service during all transactions. Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas. Assisted with inventory management, helping to keep stock levels consistent and up-to-date. Completed daily paperwork accurately, streamlining administrative processes for management review. Processed fuel and merchandise transactions by operating POS system with accuracy. Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers' convenience.

• Greeted customers and provided excellent customer service.
• Operated cash registers to process payments from customers.

At a Five Guys, my main job was as a cashier. Besides being a cashier, I was also on grill, cleaning the lobby, and closing the restaurant. In my job, I feel like I have really great customer service because I always want the customers to feel welcomed and comfortable. During my job, I make sure to provide exceptional services so that the customers would not have one complaint about anything and making sure they feel happy.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated closely with team members to achieve project objectives and meet deadlines.