Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Hamlet Solis

Oakland,CA

Summary

I am a committed professional with experience in customer service and sales in the retail industry. I am extremely skilled in upselling, cross- selling, and merchandising. In addition to this I am highly organized and detail-oriented with excellent communication skills, a motivated worker with experience in a fast-paced retail environment. I have a proven track record of exceeding sales goals and driving customer satisfaction. I have been trained in communication, interpersonal, and organizational skills to complete tasks making me extremely reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. I am seeking to lend my talents and knowledge to an industry in which I can grow and develop

Overview

5
5
years of professional experience

Work History

Leasing Specialist

Greystar Property Management
10.2023 - Current
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Set appointment times for individuals to tour facilities and see available units.
  • Collected, completed, and processed lease applications.
  • Developed and implemented tactical marketing plans.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Kept meticulous records of correspondence between management and tenants.
  • Verified tenant incomes and other information before accepting lease applications.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed and followed up on tenant renewal notices.
  • Kept properties in compliance with local, state and federal regulations.

Sales Associate

Target
01.2023 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Pizza Server

Straw Hat Pizza - Alameda
12.2020 - 10.2021
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Retail Sales Consultant

Architect Of Imagination LLC
01.2019 - 02.2021
  • Increased sales and customer satisfaction through personalized servicing.
  • Managed multiple tasks simultaneously in fast-paced retail environments.
  • Developed product knowledge to effectively explain features and benefits of products to customers.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Ensured the highest level of customer service was provided at all times.
  • Demonstrated strong communication skills when interacting with customers to build relationships and ensure satisfaction.
  • Conducted sales transactions accurately while. operating cash registers and point-of-sale systems.

Education

Associate of Arts - Business Economics

Las Positas College
Livermore, CA

High School Diploma -

Hayward High School
Hayward, CA
06.2023

Skills

  • Tenant Issue Resolution
  • Tenant Screening
  • Application Processing
  • Lease Renewals
  • Lease Agreement Preparation
  • Showing and Leasing of Units
  • Fair Housing Regulations Knowledge
  • Background Checks
  • Telephone and Email Etiquette
  • Appointment Scheduling
  • Email Communication
  • Follow-Up Skills
  • Customer Service
  • Problem Solving
  • Fair Housing Regulations
  • Lease Oversight
  • Leasing Reports

Volunteer Experience

Assistant Football Coach 

Hayward High School 

May 2018-May 2019

  • Mentored student-athletes regarding sportsmanship, academics and personal development.
  • Conducted pre-season meetings with players to discuss expectations of behavior both on and off the field.
  • Created a positive environment that encouraged teamwork and leadership among players.

Timeline

Leasing Specialist

Greystar Property Management
10.2023 - Current

Sales Associate

Target
01.2023 - 10.2023

Pizza Server

Straw Hat Pizza - Alameda
12.2020 - 10.2021

Retail Sales Consultant

Architect Of Imagination LLC
01.2019 - 02.2021

Associate of Arts - Business Economics

Las Positas College

High School Diploma -

Hayward High School

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Hamlet Solis