Hamlet Zambrano
Salt Lake City,UT
Summary
Experienced customer service professional with over 8 years of success in high-end hospitality and service environments. Skilled in delivering exceptional guest experiences, resolving issues efficiently, and working under pressure. Background includes luxury hotel service, fine dining, and automotive customer support. Trilingual in Spanish, English, and Portuguese, with a proven ability to adapt quickly to new industries and workflows.
Overview
8
8
years of professional experience
Work History
Server /Head Bartender
Pago Group LLC
Salt Lake City, UT
10.2022 - Current
- Delivered exceptional service to 200+ guests per shift in high-volume, upscale dining settings.
- Collaborated with kitchen and management teams to streamline operations, reducing order errors by 20%.
- Resolved customer concerns promptly, maintaining a 95%+ satisfaction rating.
- Upsold menu items and beverages, increasing average check totals by approximately 15%.
Professional Server
Mandarin Oriental Hotel Group
Santiago, Region Metropolitana
02.2019 - 05.2022
- Delivered VIP-level service during luxury banquets and private events serving 300+ guests.
- Trained in and applied Forbes 5-Star hospitality standards in all interactions.
- Worked collaboratively with multicultural teams in high-pressure environments.
- Recognized by management for consistent professionalism, speed, and service quality.
Cashier / Customer Service Representative
Mecanica D&N
Santiago, Region Metropolitana
02.2017 - 01.2019
- Handled 30+ daily customer interactions, ensuring smooth check-ins, billing, and service follow-ups.
- Clearly explained repair estimates and procedures, boosting customer trust and satisfaction.
- Maintained accurate work order records, streamlining shop organization and service timelines.
- Scheduled over 100 monthly service appointments, optimizing technician workflow.
- Resolved post-service concerns and fostered repeat business through proactive communication.
Education
High School Diploma -
U.E San Judas Tadeo
07-2015
Skills
- Exceptional customer service in fast-paced environments
- Trilingual: Spanish (native), English (advanced), Portuguese (advanced)
- Fast learner with strong adaptability to new systems and industries
- Skilled in multitasking, prioritization, and process coordination
- Empathetic communicator with conflict resolution expertise
- Detail-oriented and organized with strong follow-up execution
- Familiar with upselling techniques and post-service support
Education and Training
other
Timeline
Server /Head Bartender
Pago Group LLC
10.2022 - Current
Professional Server
Mandarin Oriental Hotel Group
02.2019 - 05.2022
Cashier / Customer Service Representative
Mecanica D&N
02.2017 - 01.2019
High School Diploma -
U.E San Judas Tadeo