Hammad Bin Mostafa
Brooklyn,NY
Summary
Dedicated Customer Service Representative adept at enhancing customer experience through effective communication and problem resolution. Proven track record in training new staff and implementing process improvements that boost efficiency and service quality.
Overview
5
5
years of professional experience
Work History
Crew Member
Dunkin’ Donuts
Brooklyn, Connecticut
11.2025 - Current
- Prepared beverages and food items while maintaining quality and customer satisfaction.
- Operated POS systems and handled customer transactions accurately.
- Maintained cleanliness and supported smooth daily store operations.
Customer Support Supervisor
Inspire Broadband
Brooklyn, Connecticut
02.2022 - 10.2025
- Led ISP customer support team handling broadband connectivity, routing, and service-related issues.
- Troubleshot internet connectivity problems including router, modem, Wi-Fi, and basic network configurations.
- Guided team members in diagnosing and resolving customer network and service issues using standard support tools.
- Improved ticket handling workflow, reducing response time and improving overall efficiency.
- Analyzed customer feedback and service patterns to identify recurring technical issues and improve support quality.
- Managed 50+ customer interactions daily, resolving technical and service-related issues.
Executive
SYP Solutions
08.2021 - 01.2022
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Developed strategic plans to align organizational goals with market trends.
Education
BSC Hones - CSE
University of Liberal Arts Bangladesh
Dhaka, Bangladesh01-2017
Higher Secondary (HSC) - Science
Birshreshtha Munshi Abdur Rouf Public College
Dhaka, Bangladesh01-2012
Skills
- Power BI
- SQL
- Python- C, C
- Networking
- Advance Excel
- Analytical Skills
- Team Leadership
- Escalation handling
- Service level management
- Staff motivation
Timeline
Crew Member
Dunkin’ Donuts
11.2025 - Current
Customer Support Supervisor
Inspire Broadband
02.2022 - 10.2025
Executive
SYP Solutions
08.2021 - 01.2022
BSC Hones - CSE
University of Liberal Arts Bangladesh
Higher Secondary (HSC) - Science
Birshreshtha Munshi Abdur Rouf Public College
Volunteer work
- Coordinated volunteer efforts to streamline event logistics and enhance participant engagement.
- Organized community outreach initiatives to raise awareness and support for local causes.
Disclaimer
I hereby declare that these data correctly describe my qualifications and me.
Languages
- English
- Bangla
Volunteer work
- Coordinated volunteer efforts to streamline event logistics and enhance participant engagement.
- Organized community outreach initiatives to raise awareness and support for local causes.
Disclaimer
I hereby declare that these data correctly describe my qualifications and me.