HAMMAD KHAN
SHREVEPORT
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REP
Interlogix Solutions
01.2021 - 05.2025
- Processed billing inquiries efficiently, resolving issues swiftly and enhancing customer satisfaction through timely communication.
- Reviewed billing discrepancies meticulously, implementing corrective actions that resulted in noticeable improvements in accuracy.
- Worked with cross-functional teams to streamline billing processes, leading to reduced processing times and improved operational efficiency.
- Provided training to new staff on billing systems, fostering a collaborative environment and ensuring consistent service delivery.
CUSTOMER SERVICE REP
Conduent Customer Solutions
01.2019 - 12.2020
- Delivered exceptional customer support, enhancing client satisfaction and fostering long-term relationships through effective communication.
- Resolved customer inquiries promptly, achieving a marked reduction in response times and contributing to increased overall service ratings.
- Partnered with team members to streamline complaint resolution processes, leading to improved efficiency and faster issue resolution.
- Maintained comprehensive records of customer interactions, ensuring data accuracy and facilitating informed decision-making for future service enhancements.
CUSTOMER SERVICE SPECIALIST
Concentrix
01.2016 - 12.2019
- Provided exceptional customer support, resolving inquiries effectively and enhancing client satisfaction through attentive service.
- Managed high-volume call traffic, achieving timely resolutions and contributing to a noticeable increase in customer retention rates.
- Collaborated with team members to streamline processes, resulting in improved response times and a more efficient workflow.
- Analyzed customer feedback to identify trends, informing service improvements and leading to marked progress in service delivery.
Education
Bachelor - Health Science
University of the People
Shreveport, LA11.2022
Skills
- Change Facilitation
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Community Outreach
- Creative Thinking
- Facilitation Skills
- Analytical Writing
- Training Design
- Customer service
- Critical thinking
- Data entry
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Product knowledge
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
Certification
Salesforce Certified Administrator
Timeline
CUSTOMER SERVICE REP
Interlogix Solutions
01.2021 - 05.2025
CUSTOMER SERVICE REP
Conduent Customer Solutions
01.2019 - 12.2020
CUSTOMER SERVICE SPECIALIST
Concentrix
01.2016 - 12.2019
Bachelor - Health Science
University of the People
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