Hammed Kuku
Houston,Texas
Summary
Extremely dependable initiative-taker with a strong work ethic. Key contributor focusing on process improvement and business function. Excellent organizational skills. Analytical person and logical thinker. Capable of handling multiple projects with minimum supervision. High proficiency in Teams, Slack, Microsoft Office i.e. Word, Excel, PowerPoint, and Outlook. Driven benefit and financial advisor with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health - Life Insurance Agent
Independently Employed
03.2023 - Current
- Ensured compliance with state requirements and company policies by adhering to strict ethical standards in all transactions.
- Implemented effective time management techniques that allowed for efficient handling of multiple client accounts simultaneously while maintaining high-quality service standards.
- Negotiated favorable policy terms for clients by leveraging extensive knowledge of competing products within market space.
- Increased customer retention rates by conducting regular follow-ups and offering tailored solutions to meet their evolving needs.
- Boosted client satisfaction by providing comprehensive information and guidance on health and life insurance policies.
- Continuously improved product knowledge through attending training sessions, seminars, and workshops related to health life insurance offerings.
- Collaborated with claims department to ensure prompt and accurate processing of client claims, resulting in high levels of customer satisfaction.
- Assisted underwriting department in evaluating risks associated with prospective policyholders, streamlining decision-making processes related to policy issuance or denial.
Health Benefits Advisor
AOL
01.2022 - 01.2023
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Developed personalized benefit strategies for clients, resulting in better understanding of plan options and greater satisfaction with choices made.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Evaluated investment performance regularly, adjusting clients'' portfolios when necessary to meet changing needs or market conditions impacting their retirement goals effectively.
- Recommended suitable investment products tailored specifically towards each client''s unique circumstances while considering factors such as risk tolerance level or timeline until anticipated date of retiring from the workforce.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
Benefits Specialist
AOL
01.2021 - 12.2021
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Checked employees' benefits enrollment for accuracy and inputted all data into CRM
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
Operation Manager
Princevest Properties
12.2019 - 01.2021
- Work closely with a realtor and property investor to plan, direct and coordinate the operations of an investing organization
- As the general operations manager, am responsible for ensuring and improving the performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies
- Review financial statements and data
- Utilize financial data to improve profitability
- Prepare and control operational budgets
- Control inventory
- Plan effective strategies for the financial well-being of the company
- Improve processes and policies in support of organizational goals
- Formulate and implement departmental and organizational policies and procedures to maximize output
- Monitor adherence to rules, regulations, and procedures
- Also plan the use of human resources
- Organize recruitment and placement of required staff
- Establish organizational structures
- Delegate tasks and accountabilities
- Establish work schedules
- Supervise staff
- Monitor and evaluate performance.
Tutor/Operator
Online College Services
07.2016 - 11.2020
- Teach math and science subjects to college and high school students
- Schedule tutoring appointments with students or their parents to other tutors
- Research or recommend textbooks, software, equipment, or other learning materials to complement tutoring
- Prepare and facilitate tutoring workshops, collaborative projects, or academic support sessions for small groups of students
- Participate in training and development sessions to improve tutoring practices or learn new tutoring techniques
- Monitor student performance or assist students in academic environments, such as classrooms, laboratories, or computing centers
- Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments
- Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students
- Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goals.
Operation Manager
Amala Zone Bar and Grill
12.2018 - 11.2019
- Work closely with kitchen staff, dishwashing team, service members, bartenders, and host staff
- This includes getting involved in cooking, seating, and serving alongside staff when necessary
- Role modeled best practices and behaviors for employees throughout a restaurant
- Also collaborate closely with guests daily
- This position requires the handling of all guest complaints, collaborating with the staff to ensure that guests have an enjoyable experience, and working the floor during meal hours to greet and interact with guests
- Took suggestions from guests and analyze trends in preferences for making changes or improvements to an area of the restaurant
- Lastly, other main jobs included ordering, financial planning, supervising employees, maintaining sanitation standards in public areas and kitchen or beverage preparation areas, and monitoring safety
- Managed human resources and accounting processes such as hiring and payroll
- Other tasks include monitoring adherence to all laws and safety guidelines along with analyzing and evaluating costs.
Data Entry/Billing Coding
Childrens Therapy Center
01.2015 - 11.2018
- Interned at a management solution company, entering and compiling client information
- Worked as a temp for Children’s Psychology Clinic, responsible for client and staff on invoices, address, and specializations
- Entered over hundreds of records per day
- Spearheaded all data entry duties and responsibilities for family-owned but international shipping company
- Entered all customer orders and shipping/tracking records with over 99% accuracy
- Received frequent commendations from CEO/company owner
- Performed data entry for all invoices, mailings, and POS
- Increased speed of all data entry tasks by 28% over previous data entry clerk
- Used MS Office daily, including Outlook and Excel
- Devised several MS Excel macros to automate repetitive tasks
- Increased efficiency by 33%
- Used QuickBooks and 10-Key typing to enter invoices and receipts
- Checked all paper documents for errors first, with 99.9% accuracy.
Education
Major In Mathematics and Minor in Computer Science -
Texas Southern University
Houston, TX06.2021
Highschool Diploma -
Hastings Highschool
Houston, Texas06.2010
Skills
- Effective Communicator
- Quick Books
- Digital Marketing
- Data Entry
- Adaptive Person
- Office Proficient
- Risk evaluation
- Needs Assessment
- Underwriting principles
- Policy analysis
- Claims Processing
- Benefits analysis
- Benefits Administration
Activities
- Created and ran a tutoring company, where I employed college students to teach and mentor students from middle school to college level.
- Extensive computer skills that I constantly enjoy growing, can build websites, run online ads on social media and search engines, and build email campaigns.
- Enjoy reading fictional books and am currently working on one as well.
Personal Information
Title: Scrum Master/ IT Project Manager
Certification
- Licensed Insurance Agent [2022]
Timeline
Health - Life Insurance Agent
Independently Employed
03.2023 - Current
Health Benefits Advisor
AOL
01.2022 - 01.2023
Benefits Specialist
AOL
01.2021 - 12.2021
Operation Manager
Princevest Properties
12.2019 - 01.2021
Operation Manager
Amala Zone Bar and Grill
12.2018 - 11.2019
Tutor/Operator
Online College Services
07.2016 - 11.2020
Data Entry/Billing Coding
Childrens Therapy Center
01.2015 - 11.2018
Major In Mathematics and Minor in Computer Science -
Texas Southern University
Highschool Diploma -
Hastings Highschool
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