Ambitious school leaver with a strong academic background, including eight good CSEC passes. Dedicated to building a successful career in customer service. Successfully managed over 30+ calls per day in previous role, demonstrating exceptional time management skills, efficiency, and commitment to ensuring customer satisfaction. Consistently displayed high level of patience and empathy when diffusing escalated situations, while maintaining professional demeanor at all times. Eager to secure a position that provides opportunities for further development and progression, utilizing skills and passion for delivering excellent customer service.