Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hammela Benjamin

The Bronx,New York

Summary

Ambitious school leaver with a strong academic background, including eight good CSEC passes. Dedicated to building a successful career in customer service. Successfully managed over 30+ calls per day in previous role, demonstrating exceptional time management skills, efficiency, and commitment to ensuring customer satisfaction. Consistently displayed high level of patience and empathy when diffusing escalated situations, while maintaining professional demeanor at all times. Eager to secure a position that provides opportunities for further development and progression, utilizing skills and passion for delivering excellent customer service.

Overview

4
4
years of professional experience

Work History

Supervisor

Kamlyn's Supermarket
04.2023 - 01.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Check off cashiers after their shift is finished
  • Checked off and received goods.

Office Assistants

Tari Solution
07.2021 - 12.2022
  • Receipt Vetting, Remittance officer (Payout Moneygram, Jmmb, Vmbs JN Money transfer transactions to customer)
  • Floor walking (Giving out numbers, sanitizing and check customers temperature)
  • Have experience providing service to 50-70 customers per day.

Receptionist

Port Antonio Inn Resort
10.2019 - 01.2020
  • Maintaining security and telecommunications systems.
  • Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges.
  • Complying with procedures, rules, and regulations on keeping a safe and clean reception area.
  • Documenting and communicating various actions, irregularities, and continuing needs.
  • Contributing to the team by accomplishing tasks as needed.
  • Answering the telephone; taking and relaying messages; providing information to callers.
  • Preparing letters and documents, Coordinating meetings and organizing catering and room bookings.
  • Displayed high level of patience and empathy in effectively diffusing escalated situation all while remaining professional at all times.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.

Education

Caribbean Secondary Education Certificate (CSEC) -

Fair Prospect Evening Class
01.2019

CSEC Results -

Happy Grove High School
01.2018

Skills

  • Goal-Oriented
  • Inventory Oversight
  • Business Administration
  • Multitasking Abilities
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Decision-Making
  • Adaptability and Flexibility
  • Team building
  • Active Listening
  • Professionalism
  • Self Motivation
  • Reliability
  • Adaptability
  • Task Prioritization
  • Written Communication
  • Customer Relationship Management

Timeline

Supervisor

Kamlyn's Supermarket
04.2023 - 01.2024

Office Assistants

Tari Solution
07.2021 - 12.2022

Receptionist

Port Antonio Inn Resort
10.2019 - 01.2020

Caribbean Secondary Education Certificate (CSEC) -

Fair Prospect Evening Class

CSEC Results -

Happy Grove High School
Hammela Benjamin