Summary
Overview
Work History
Skills
Education
Cisco Certifications
Projects
Additional Skills
Languages
References
Timeline
Generic

Hamna Javed

Baltimore,MD

Summary

A motivated, detail-oriented candidate with a strong foundation in sales, problem-solving, and Information Technology. Eager to apply skills in networking, troubleshooting, and programming in an IT internship, while leveraging client relations, data analysis, and communication skills. Seeking hands-on experience in a fast-paced, technical environment to further develop in areas such as networking and software development.

Overview

3
3
years of professional experience

Work History

Sales Associate

Yankee Candle
White Marsh, MD
11.2021 - Current
  • Analyzed customer data using CRM software to identify trends and customer preferences, improving overall sales strategies.
  • Developed problem-solving skills to address client concerns, similar to diagnosing and resolving network and technical issues.
  • Communicated complex product information to clients, showcasing strong technical communication skills valuable in IT roles.
  • Managed client accounts and provided tailored solutions, similar to troubleshooting and delivering customer IT support.
  • Balanced multiple priorities in a fast-paced environment, comparable to handling network administration and resolving IT issues efficiently.

Skills

  • Programming Languages: Python, Java, C
  • Networking: Basic and advanced network setup, routing, and configuration on routers and switches, Ethernet/CAT cable creation, Wireshark
  • Software/Tools: Python IDLE, Microsoft Office, Wireshark, SQL, Git
  • Operating Systems: Windows, Linux, macOS
  • Troubleshooting: Network troubleshooting, hardware/software issue resolution
  • Basic Algorithms & Data Structures: Problem-solving using flowcharts, pseudocode, and functional decomposition

Education

Bachelor of Science in Information Technology
Towson University, Baltimore, Maryland
Expected Graduation: May 2027

  • Relevant Coursework: Information Systems and Technology, Information and Technology for Business, Cybersecurity, Networking Fundamentals, Data Communications, Programming Concepts and Logic.

Cisco Certifications

  • CCNA R&S: Introduction to Networks
  • CCNAv7: Switching, Routing, and Wireless Essentials
  • Cybersecurity Essentials
  • Network Security

Projects

Ethernet and CAT Cable Creation

  • Designed and created custom Ethernet and CAT cables for network setup.
  • Gained hands-on experience in configuring and troubleshooting small-scale networks.

Basic Network Setup and Router/Switch Configuration

  • Set up small-scale networks including configuration of routers and switches, implementing routing protocols, and ensuring network efficiency.

Application and Game Development (Python & Java)

  • Created simple applications and games using Python and Java, practicing skills in software development, object-oriented programming, and problem-solving.

Wireshark Network Analysis

  • Used Wireshark to capture and analyze network traffic, gaining insight into network security and performance troubleshooting.

Additional Skills

  • Communication: Able to translate technical details into client-friendly language.
  • Client Relations: Experience in managing and resolving client issues, relevant for IT support and customer-focused technical roles.
  • Data Analysis: Experience analyzing customer and market data to inform business decisions, easily applied to data analysis in IT environments.

Languages

  • English, Native
  • Urdu, Native
  • Hindi, Native
  • Punjabi, Native

References

  • Azarang S. Edris, Cisco Networking Teacher, 443-809-0190, aedris@bcps.org
  • Kim Farrare, Yankee Candle Manager, 410-931-4446

Timeline

Sales Associate

Yankee Candle
11.2021 - Current

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Hamna Javed