Hamsa Suleiman
IT Support Analyst
Winter Park,FL
Summary
Versatile IT support specialist with a solid foundation in logistics, proven by achievements at Walgreens. Recognized for optimizing operational efficiency through innovative IT strategies. Applied advanced technical troubleshooting and hardware configuration skills at Spartan Nash to address intricate challenges effectively. Demonstrated expertise in supply chain management, nurturing extensive community networks, and consistently delivering outstanding customer service.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Fulfillment Specialist
Walgreens
1 2023 - Current
- Created and enforced detailed organization processes to increase quality and service standards.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Safely and securely loaded items to prevent damage during transport.
- Streamlined fulfillment processes for increased efficiency using warehouse management software.
IT Support Analyst
Spartan Nash
11.2021 - 07.2022
- Collaborated with cross-functional teams to diagnose and resolve complex technical problems.
- Supported critical business applications uptime by effectively identifying root causes of incidents and coordinating efficient resolutions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Leveraged comprehensive knowledge of network infrastructure and service hardware/software, including Microsoft Windows and operating systems, to successfully diagnose and resolve technical issues, ensuring seamless operations and user satisfaction.
Logistics Coordinator
T.O. Plastic
07.2020 - 09.2021
- Managed inventory levels to verify availability of stock for customer orders.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed strategies to optimize utilization of available resources.
Credit Analyst
Receivables Performance Management
04.2015 - 11.2017
- Successfully negotiated and resolved overdue accounts, consistently meeting or exceeding collection targets.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Developed and implemented risk management policies, ensuring compliance with industry regulations.
- Managed over 50 customer calls per day & increased sales by 10%.
Education
Bachelor of Science - Digital Cinematography
Full Sail University
Winter Park, FL 05.2022 - 06.2024
Skills
Cloud-based applications
undefinedTimeline
Bachelor of Science - Digital Cinematography
Full Sail University
05.2022 - 06.2024
IT Support Analyst
Spartan Nash
11.2021 - 07.2022
Logistics Coordinator
T.O. Plastic
07.2020 - 09.2021
Credit Analyst
Receivables Performance Management
04.2015 - 11.2017
Fulfillment Specialist
Walgreens
1 2023 - Current
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