Hamse Dirir
Galloway,OH
Summary
I am an outstanding team player, innovative in my approach to work at the same time taking great pride in fulfilling my responsibilities for my employer. I am flexible, conscientious and trustworthy and enthusiastic about my work. I can be relied up to deliver everything that I set out to achieve, ensuring that it is completed to a high personal standard and within given timeframes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Order Picker Operator
Amazon Company
11.2023 - 11.2024
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
- Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
- Supported safety initiatives through strict adherence to company policies and procedures during the stowing process.
Compliance Officer
Dahabshiil Transfer services
09.2016 - 09.2023
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Reduce the employee’s absenteeism by using finger printing system and physical monitoring techniques
- Enhance the staff attitude by respecting and showing them ownership of the company
- Reduce the staff conflict by using conflict resolution procedures
- Increase the company profitability through hard-work and commitment
- Develop the employees through training and development
- Enhanced the day-to-day operational office management
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
HR Officer
Somtel
12.2013 - 09.2016
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Increased the staff performance through training and development which enhanced the company’s overall efficiency and effectiveness
- Innovated new motivation system which was called “employee of the month reward” which was held each month afterward
- Innovated electronic communication system which removed the paper work of the day-to-day operations among the departments
- Updated all staff documents such as CVs, Contracts, annual leaves, promotion letters and uploaded into electronic system which facilitated to find the staff information easily
Customer care officer
Somtel
07.2013 - 12.2013
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Handled difficult situations calmly, maintaining professionalism at all times.
Admin and Finance officer
SOSIDA Organization
02.2010 - 07.2013
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
Assistant
Livestock Export Company
04.2006 - 01.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Bachelor degree - Development Management
Civil Service Institute
Hargeisa, Somaliland10.2014
Skills
- Shipping and receiving
- Packaging and labeling
- Warehouse navigation
- Complaint handling
- Call center experience
- CRM software
- HR policies implementation
- Job descriptions
- Onboarding coordination
- Diversity and inclusion
- Office management
- Scheduling and calendar management
Certification
- Human resource information system certificate (HRIS)
- Monitoring and evaluation
- Enterprise resource Planning
- MS Office package
- Database management system
- Financial accounting system
- Human resource management
- Conflict resolution
- Health and safety management
Corecompetences
- Human resource strategic planning
- Analytical and problem-solving skills
- Privacy and Confidentiality Management
- Policy, Approach and procedures development
- Conflict Resolution
- Competency in Microsoft Application
- Interpersonal and negotiation skills
- Supervisory and leadership skills
- Quick learner
Languages
Somali
Native or Bilingual
Arabic
Limited Working
Amharic
Limited Working
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Order Picker Operator
Amazon Company
11.2023 - 11.2024
Compliance Officer
Dahabshiil Transfer services
09.2016 - 09.2023
HR Officer
Somtel
12.2013 - 09.2016
Customer care officer
Somtel
07.2013 - 12.2013
Admin and Finance officer
SOSIDA Organization
02.2010 - 07.2013
Assistant
Livestock Export Company
04.2006 - 01.2010
- Human resource information system certificate (HRIS)
- Monitoring and evaluation
- Enterprise resource Planning
- MS Office package
- Database management system
- Financial accounting system
- Human resource management
- Conflict resolution
- Health and safety management
Bachelor degree - Development Management
Civil Service Institute
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