Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Hamtz Boisrond

Spring Valley,NY

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong interpersonal skills with a talent for effectively addressing concerns. Experienced professional with a strong background in technology-related roles. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

8
8
years of professional experience

Work History

Online Personal Shopper

Walmart
Monroe, NY
03.2024 - Current
  • Customer Interaction, Technology Use, Inventory Management, Quality Control, Organizational Support, Cleanliness and Organization, Adherence to Policies
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Suggested comparable products to replace out-of-stock items.
  • Implemented feedback from clients to continuously improve service and client satisfaction.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.

InHome Delivery

Walmart
Monroe, NY
12.2022 - 03.2024
  • Delivered packages promptly to customer addresses.
  • Maintained detailed and accurate delivery records, documenting all customer-specific instructions.
  • Followed company safety protocols at all times while on the job and secured and protected all items during transport.
  • Inspected vehicles for mechanical issues and reported them to management as needed.
  • Performed pre-trip inspections of vehicle before leaving for deliveries and maintained contact with dispatch team throughout shift via radio or phone communication.
  • Responded to customer service complaints with professionalism and knowledgeable answers to maintain trust and company loyalty.
  • Notified customers of delays to decrease calls to support.

Department Manager

Walmart
Suffern, NY
08.2020 - 12.2022
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures. Enforced safety rules and other policies to protect employees and minimize company liability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Implemented departmental sales strategies through targeted merchandising and promotional plans to achieve revenue objectives.
  • Conducted team meetings for goal communication, updates sharing, and feedback collection.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Team Leadership, Inventory Management, Customer Service, Merchandising, Financial Management, Training and Development, Performance Evaluation, Problem Solving. Recruited and trained new employees to meet job requirements. Utilized technology and software for inventory management and sales reporting.

Cap2

Walmart
Suffern, NY
04.2019 - 08.2020
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked closely with other crew members in order to meet daily goals set by management team.
  • Organized and stocked merchandise on store shelves, racks, cases, bins, and tables.
  • Unloaded trucks, unpacked boxes.
  • Operated forklift and pallet jack to transport heavy loads.
  • Faced products on shelves and displays to meet company policies.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.

Cashier

Kosher Castle
Monsey, NY
10.2017 - 04.2019
  • Provided excellent customer service, managed restocking of merchandise, maintained a clean and organized work area (Maintained cleanliness of checkout area including countertops, registers, windowsills and floors).
  • Greeted customers and answered any questions they had about the store's products and services.
  • Efficiently and accurately managed cash register operations encompassing diverse payment options like cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Ensured accuracy while collecting payments from customers and provided precise change with excellent customer service.
  • Answered phone calls to assist customers with questions and orders.

Cashier

McDonald’s
08.2016 - 09.2017
  • Processed customer orders, handled cash transactions, maintained a friendly demeanor, collaborated with kitchen staff, followed company policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

North Rockland High School
106 Hammond Rd, Thiells, NY 10984

Business Management -

Rockland Community College
145 College Rd, Suffern, NY 10901

Skills

  • Customer service
  • Team Leadership
  • Problem Solving
  • Train and Development
  • Financial and inventory Management
  • Performance Evaluation
  • Communication Skills
  • Team Collaboration
  • Sales experience
  • Planning and Organization
  • Decision-Making
  • Strong interpersonal skills

Languages

  • English
  • Creole
  • French

References

  • Carlaire Supervisor, 845-671-0117
  • Linda Supervisor, (239) 236-6056
  • Yamile B. Supervisor, 845-200-0474

Timeline

Online Personal Shopper

Walmart
03.2024 - Current

InHome Delivery

Walmart
12.2022 - 03.2024

Department Manager

Walmart
08.2020 - 12.2022

Cap2

Walmart
04.2019 - 08.2020

Cashier

Kosher Castle
10.2017 - 04.2019

Cashier

McDonald’s
08.2016 - 09.2017

High School Diploma -

North Rockland High School

Business Management -

Rockland Community College

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Hamtz Boisrond