Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

Hamza Abdullahi

Seattle

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Columbia Retail Group

Customer Experience Associate
Seattle
05.2024 - 11.2024
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted testing of software and systems to ensure quality and reliability.

Customer Service Associate

Seattle Retail Co., Seattle, WAwa
Seattle
03.2022 - 04.2023
  • Provided information about products and services available to customers.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Administrative Assistant

Remote
Seattle
06.2021 - 02.2022
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Answered questions from customers regarding products and services offered by the company.

Administrative & Leasing Intern

Pacific Urban Housing
Seattle
06.2021 - 01.2022
  • Maintained accurate records of all activities performed throughout internship period.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Front Desk Assistant

Seattle Community Recreation Center
Seattle
08.2021 - 12.2021
  • Posted incidental charges to ledgers, manually or by using computers.
  • Maintained accurate records of guest accounts using computerized systems.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Computed bills, collected payments and made change for guests.
  • Greeted customers upon arrival and provided appropriate information regarding hotel services.

Customer Service Specialist

Dick’s Sporting Goods
Seattle
01.2020 - 06.2020
  • Strengthened customer retention by offering discount options.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Mentored junior team members and managed employee relationships.
  • Oversaw warranty counseling process to manage expense controls.

Education

High School Diploma -

Roosevelt High School
Seattle, WA
03-2021

Skills

  • Equipment maintenance
  • Software testing
  • Project management
  • Customer service
  • Data entry
  • Team collaboration
  • Quality control
  • Microsoft Word
  • Self-Directed
  • Sales support
  • Supply chain management
  • Database management
  • Conflict resolution

Languages

English
Native/ Bilingual
somali
Native/ Bilingual

Affiliations

  • love playing sports, listening to music and having fun with friends. love creating my life to be full of wealth, happiness, gratitude and abundance of achievements

Certification

• Customer Relations & Satisfaction

• Sales & Upselling Techniques

• Team Collaboration & Training

• Conflict Resolution

• Point of Sale (POS) Systems

• Cleanliness & Safety Compliance

• CPR/First Aid/AED Certified

• Basic Computer & Email Tools

Timeline

Columbia Retail Group

Customer Experience Associate
05.2024 - 11.2024

Customer Service Associate

Seattle Retail Co., Seattle, WAwa
03.2022 - 04.2023

Front Desk Assistant

Seattle Community Recreation Center
08.2021 - 12.2021

Administrative Assistant

Remote
06.2021 - 02.2022

Administrative & Leasing Intern

Pacific Urban Housing
06.2021 - 01.2022

Customer Service Specialist

Dick’s Sporting Goods
01.2020 - 06.2020

High School Diploma -

Roosevelt High School

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Hamza Abdullahi