Hamza Ahmad
League City,Texas
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
20
20
years of professional experience
Work History
Substitute Teacher, K-12
Clear Creek Independent School District
02.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed lesson plans designed by absent teachers.
- Monitored student performance and provided feedback to inform instruction.
Front Desk Manager
GF Hotels & Resorts-Best Western
07.2022 - 12.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Resolved guest complaints by addressing issues with rooms promptly.
Front Desk Manager
Moarefi Management Solutions
01.2024 - 06.2024
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Restaurant Supervisor
Village Pizza & Seafood
06.2005 - 07.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Education
Bachelor of Business Administration - Finance, Consumer Science
C. T. Bauer College of Business, University of Houston
Houston, Texas12.2021
Skills
- Problem-Solving Skills
- Time Management
- Cash Handling
- Guest Services
- Office Management
- Guest Satisfaction
- Administrative Support
- Concierge Services
- Communications (Written and Verbal)
- Effective Planning
- Conflict Management
- Customer Service
- Office Meetings
- Research
- Microsoft Office (Excel/Outlook)
- Operational Efficiency
- Marketing
- Bookkeeping
Languages
English
Full Professional
Urdu
Native or Bilingual
Timeline
Substitute Teacher, K-12
Clear Creek Independent School District
02.2024 - Current
Front Desk Manager
Moarefi Management Solutions
01.2024 - 06.2024
Front Desk Manager
GF Hotels & Resorts-Best Western
07.2022 - 12.2024
Restaurant Supervisor
Village Pizza & Seafood
06.2005 - 07.2020
Bachelor of Business Administration - Finance, Consumer Science
C. T. Bauer College of Business, University of Houston
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