Hamza Aslam
Brooklyn,NY
Summary
Dynamic business and sales professional with over 9 years of experience in sales, business, and customer service. Diverse skill set in customer service, sales, and team management. Seeking a dynamic position within an organization to contribute to its growth while further developing technical capabilities and skills to become a valuable asset to the team.
Overview
7
7
years of professional experience
Work History
MANAGER
American Telephone & Telegraph) AT&T
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lecturer of Business Administration
University of Gujrat
08.2021 - 09.2022
- Regular lectures in class
- Mentored students on career development and academic success, resulting in higher retention rates and improved post-graduation outcomes.
- Advised student organizations related to business administration, providing guidance on event planning, budgeting, and leadership development.
- Led seminars and workshops for faculty members on best practices in teaching business administration, fostering a culture of continuous improvement.
- Utilized various teaching methodologies to accommodate diverse learning styles, increasing overall student comprehension and satisfaction.
Area Retail Manager
UFONE/PTCL
07.2017 - 08.2021
- Provide priority services to Priority customers
- Correspondence with High profile Clients
- Maintains high standards to enhance the customer experience
- Implements Ground Services strategy at the service center level and provides insights into customer demands and operational constraints
- Managing to all areas of kips of whole team along with myself
- Ensure franchise management, including team development, regular follow ups, target achievement and policy adherence
- Doing Visibility audit of merchandising
- Franchise Management that includes team development, regular follow-ups, target achievement and policy adherence by retail market
- Mentored store managers to develop long-term succession plans, fostering a strong pipeline of leadership talent within the region.
Education
BACHELOR IN BUSINESS ADMINISTRATION -
University of Gujrat
01-2015
Skills
- Microsoft Word
- Linchpin
- Microsoft Excel
- Anger Management
- Customer Services Excellency
- Sales Force
- Tableau
- Business development
- Sales Specialist
- Correspondence
- Flexibility
- Adaptability
- Time Management
- Customer Support
- Services
- Decision Making
- Strategic Planning
- Pressure Handling
- Email Management Tools
- Excellent Communication Skills
- Problem Solving
- Attention to detail
- Operations management
- Conference presentations
- Entrepreneurship education
- Business analysis
- Organizational behavior
Personal Information
- Date of Birth : 11/18/1991
- Marital Status : Married
- ADDRESS : BROOKLYN, NEW YORK
- HEIGHT : 6 FEET
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
MANAGER
American Telephone & Telegraph) AT&T
09.2022 - Current
Lecturer of Business Administration
University of Gujrat
08.2021 - 09.2022
Area Retail Manager
UFONE/PTCL
07.2017 - 08.2021
BACHELOR IN BUSINESS ADMINISTRATION -
University of Gujrat
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