Hamza Chaâbane
Doha,
Summary
Customer-focused professional with extensive experience in high-pressure environments, ensuring passenger safety and comfort. Specializes in conflict resolution, effective communication, and emergency response, fostering team collaboration and adaptability. Committed to maintaining a safe and positive experience, consistently contributing to operational success.
Overview
9
9
years of professional experience
Work History
Cabin Crew Member
Qatar Airways
Doha, Qatar
04.2018 - Current
- Resolved passenger inquiries and addressed in-flight issues to ensure a positive travel experience.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
- Monitored personnel to ensure completion of assigned duties during shifts.
Call Center Agent
Mezzo
11.2017 - 01.2018
- Clarified customer requests, completed transactions, and forwarded requests to ensure timely support.
- Resolved over 100 customer issues per shift by researching answers, implementing solutions, and escalating unresolved problems.
- Provided exceptional customer service by leveraging extensive product knowledge and creating positive experiences.
Education
High School Diploma (BAC) - Economics and management
Secondary School Bach-Hamba
Bizerte, Tunisia, Tunisia06.2015
University - Hotels management
Institute of Higher Tourism Studies of Sidi Dhrif
Tunis, Sidi Bou Saïd06.2017
Skills
- Emergency procedures
- Safety standards and protocols
- Equipment monitoring
- Customer assistance
- Reliability and punctuality
Languages
- Arabic (fluent)
- Proficiency in MS Office Suite English (fluent)
- English - Proficiency in reading, writing and speech. Frensh (fluent)
Languages
Excellent,5,Excellent,5,Excellent,5
Personal Information
Title: Cabin Crew
Languages
Excellent,5,Excellent,5,Excellent,5
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Full Professional
Timeline
Cabin Crew Member
Qatar Airways
04.2018 - Current
Call Center Agent
Mezzo
11.2017 - 01.2018
University - Hotels management
Institute of Higher Tourism Studies of Sidi Dhrif
High School Diploma (BAC) - Economics and management
Secondary School Bach-Hamba