Summary
Overview
Work History
Education
Skills
Accomplishments
Areas Of Concentration
Additional Education
Certification
Section name
Timeline

Hamza Kachkouch

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Training Store Manager

T-Mobile
10.2018 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Production Artist/Account Executive

PureRED
04.2017 - 06.2019
  • Coordinated vision with customers, marketing and project managers.
  • Generated marketing materials such as brochures, ads and commercials.
  • Helped to develop brand with consistent design.
  • Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

Bachelor of Science - Marketing

Maryville University of Saint Louis, St Louis, MO
01.2024

Associate of Science - Graphic And Web Development

Pittsburgh Technical College, Oakdale, PA
07.2019

Certificate - Computer Programming

Pittsburgh Technical College, Oakdale, PA
01.2017

Skills

  • Team leadership and teaching support roles in academic and community services environments
  • Well-rounded web and graphic design skillset with strong understanding of digital illustration, digital imaging, photography, web development, corporate design, advertising design, and print production
  • Four years of managerial and customer service experience with fortune 500 companies
  • Operations Oversight
  • Performance Improvements
  • Process Development and Streamlining
  • Market and Competitor Research
  • Microsoft Office (Word/Excel/PowerPoint)
  • Partnership Development
  • Budget Administration
  • Project Management
  • Strategic Planning

Accomplishments

  • High Honors Award, Pittsburgh Technical College, January 2017, 2]Ta2017, October 2017, April 2018, and July 2018
  • High Honors Award, Maryville University, January 2020 - 2024
  • College magna cum laude graduate

Areas Of Concentration

  • Strategic Marketing Planning
  • Digital Marketing
  • Brand Management
  • Sales Strategy and Planning
  • Customer Relationship Management (CRM)
  • Team Leadership and Development
  • Communication and Presentation
  • Analytical Skills
  • Adaptability and Innovation
  • Results and Achievements

Additional Education

Pittsburgh Technical College, Oakdale, PA, Computer Programming, 10/2016, 01/2017

Certification

  • Social Media Marketing Certification - June 4, 2023
  • Microsoft Project 2016 Essential Training License - August 7, 2023
  • Sales Force License - October 6,2023

Section name

Winner's Circle is T-Mobile's First For Frontline award . Frontline winners stand out because of key metrics—top performers who put up big numbers. Top performers for all year around Q1-Q4.

Timeline

Retail Training Store Manager - T-Mobile
10.2018 - Current
Production Artist/Account Executive - PureRED
04.2017 - 06.2019
Maryville University of Saint Louis - Bachelor of Science, Marketing
Pittsburgh Technical College - Associate of Science, Graphic And Web Development
Pittsburgh Technical College - Certificate, Computer Programming

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Hamza Kachkouch