
Dedicated and highly qualified social services professional with over a decade of experience driving community-led development and individual empowerment. Expert in crisis intervention, behavioral support, and case management within diverse and underserved populations. Committed to trauma-informed care and cultural sensitivity, seeking to leverage clinical and administrative expertise to facilitate sustainable positive change within domestic social service initiatives.
• Achieved a 25% increase in resident stability through effectively helping with crisis de-escalation and individualized behavioral support plans.
• Achieved 100% regulatory compliance by completing biopsychosocial assessments and progress notes with accuracy and efficiency.
• Resolved service delivery gaps through resident feedback surveys and community-based needs testing.
• Documented and resolved systemic barriers to healthcare access which led to a 40% improvement in client medical appointment attendance.
• Collaborated with a team of 15 multi-disciplinary professionals in the development of comprehensive trauma-informed care protocols.
• Achieved streamlined case tracking by introducing Electronic Health Record (EHR) software for clinical documentation tasks.
• Used Microsoft Excel to develop inventory tracking spreadsheets that optimized food bank distribution for over 50 families monthly.