Hamza Otmani
Revere,US
Summary
Hardworking employee enthusiastic about learning new skills and knowledge field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Driver
INDC
10.2023 - 06.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
Bakery Manager
Casablanca Pastry
07.2022 - 10.2023
- Manage transactions with customers using cash registers; Collect payments whether in cash or credit; Cross-sell products and introduce new ones; Resolve customer complaints, guide them, and provide relevant information; Keep reports of transactions; Provide excellent customer service to ensure satisfaction; Manage employee's schedule and their cash register, balance the store at the end of the day.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Freelancer
Shein
01.2020 - 08.2022
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Boosted personal brand recognition through regular blog posts or articles showcasing my expertise in the field.
- Increased revenue through successful marketing campaigns for various clients.
- Managed social media ad campaigns, achieving higher conversion rates and engaging more effectively with target audiences.
Human Resources Assistant
Asskhor Company
11.2018 - 01.2020
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
Education
Business And Managerial Economics
National School Of Business And Management
Kenita07.2021
Technician Diploma Specialized In Business Managem - Business Administration And Management
Specialized Institute of Applied Technologies
Temara07.2018
One Year University - Economic Studies
University Mohamed V
Rabat07.2016
GED -
Cheriff El Idrissi
Rabat07.2015
Skills
- Dynamic
- Punctual and Reliable
- Clean Driving Record
- Time Management
- Positive Attitude
- Teamwork and Collaboration
- Logistics knowledge
- DOT Compliance
Personal Information
- Date of Birth: 06/21/97
- Driving License: D
Sports , Travel , Reading
I love to play any kind of sport doesn't matter the most important thing to stay in a good shape and energetic and the travel to clear my mind also I feel like charging for the new adventures in work.
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Full Professional
German
Limited Working
Timeline
Amazon Delivery Driver
INDC
10.2023 - 06.2024
Bakery Manager
Casablanca Pastry
07.2022 - 10.2023
Freelancer
Shein
01.2020 - 08.2022
Human Resources Assistant
Asskhor Company
11.2018 - 01.2020
Business And Managerial Economics
National School Of Business And Management
Technician Diploma Specialized In Business Managem - Business Administration And Management
Specialized Institute of Applied Technologies
One Year University - Economic Studies
University Mohamed V
GED -
Cheriff El Idrissi
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