Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Languages
Timeline
Generic

Hamza Rashid

Yonkers,NY

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Specialist Operations Management

Crescent Autos
04.2022 - Current
  • Determine all customer needs, then offer product and service options
  • Support customers in timely manner and balance priorities to achieve individual and team productivity goals
  • Set reasonable expectations for customers and keep them well informed and updated throughout their interactions regarding any questions or concerns
  • Remain up to date on the most recent in-store and online services, products, purchases, product features, resources, policies, processes and Training & Developing experience
  • Developed and managed relationships with key clients and partners to drive growth.
  • Highly organized with acute attention to detail and ability to handle multiple tasks in changing environments.
  • Secured 90% satisfaction rate for all client services offered

Strategic Planning Intern

Havas Health & You
06.2023 - 08.2023
  • Played an important role on the strategic planning team that works on drugs for curing Bladder Cancer
  • Contacted individuals and patients who were recently diagnosed with Non-Invasive Bladder Cancer and help them get necessary information and help. Used web-based platform and telephone to communicate with assigned contacts, obtain symptom information, refer contacts for testing, and provide instructions for further diagnosis
  • Provided extensive research and information analysis for Non-Invasive Bladder Cancer drug.
  • Collaborated cross-functionally with planning and other teams to cement partnerships and achieve mutual goals.
  • Assisted on-site patients with exceptional information, increased customer satisfaction by 75%

Sales Ambassador

Hudson Autos Group
05.2022 - 01.2023
  • Evaluate sales personnel monthly and discuss target goals which lead to development of over 60 sales competitions to boost revenue each quarter
  • Prepared customized client presentations and quotes by becoming a key part in strategizing improved email template, increasing by 18% for the department-wide email generation lead.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.

Sales Associate

Best Buy
10.2021 - 05.2022
  • Successfully assisted many customers daily in-person and via telephone make purchase decisions, transactions, returns, and inquiries by building rapport with them
  • Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
  • Regularly exceeded daily sales goals with cross-selling and upselling techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed over 60 customer service cases per day and increased customer satisfaction by 55%

Education

Bachelor of Arts (BA) in Business Communications -

City University of New York, Bernard M. Baruch College
New York, NY

Skills

  • Microsoft Office Suite - Word, Excel, Outlook, and PowerPoint
  • Google Workspace - Gmail, Docs, Drive, Sheets, and Slides
  • Adobe Creative Suite - InDesign, Premiere Pro, Photoshop, and Illustrator
  • Final Cut Pro, Logic Pro, Keynote, Numbers & Pages
  • Problem Solver
  • Memorization
  • Eye to Detail
  • Team Leadership
  • Decision Making
  • Strategic Planning
  • Operations Management
  • Budgeting and Finance
  • Negotiation
  • Teamwork and Collaboration
  • Decision-Making
  • Team Development

Volunteer Experience

Westchester Muslim Center Volunteer, Mt. Vernon, NY, Operations Manager, 09/2016 - Present, Answered questions and responded to inquiries to deliver a high level of service to visitors of the center, while maintaining industry knowledge through continuing education, training and monitoring of industry publications. Collaborated with social workers to support families in need, helping them to make better life choices. Improved profit margins by streamlining operations and workflow and negotiating new vendor contracts for materials and supplies.

Certification

Marketing Analytics Foundation by Meta

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Spanish
Limited Working
Arabic
Professional Working

Timeline

Strategic Planning Intern

Havas Health & You
06.2023 - 08.2023

Sales Ambassador

Hudson Autos Group
05.2022 - 01.2023

Specialist Operations Management

Crescent Autos
04.2022 - Current

Sales Associate

Best Buy
10.2021 - 05.2022

Bachelor of Arts (BA) in Business Communications -

City University of New York, Bernard M. Baruch College

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Hamza Rashid