Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Hamza Yousfi

San Leandro,CA

Summary

Hardworking Professional, experienced in various fields and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. A Committed job seeker with a history of meeting the organization needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Independent Contractor

TaskRabbit
San Francisco, CA
11.2020 - Current
  • Helped clients completing stressful moves by being professional, supportive and efficient.
  • Met strict deadlines by working quickly to pack, load and transport belongings.
  • Coordinated pickup times with customers, ensuring timely deliveries were met when possible.
  • Provided excellent customer service by answering questions about services offered or providing additional information as needed.
  • Planned, coordinated and supervised the movement of goods from origin to destination.
  • Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.

Duty Manager Supervisor

Swissport
San Francisco, CA
11.2016 - 04.2020
  • Responded quickly to emergency situations by alerting appropriate personnel and initiating evacuation plans if necessary.
  • Conducted pre-flight inspections on aircrafts to verify safety equipment was properly installed and operational.
  • Provided customer service support, including resolving customer complaints in a timely manner.
  • Monitored aircraft movements on the airfield to ensure compliance with air traffic control regulations.
  • Ensured the safe loading of baggage onto aircrafts and verified that all items were accounted for.
  • Coordinated communication between airline personnel, ground crews and other airport staff to ensure efficient operation of flights.
  • Trained new employees on ground handling processes and procedures, providing guidance when needed.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Used tugs, air start units and de-icing vehicles safely and correctly.

Communications Coordinator

SOFAFER
Fez, Morocco
01.2015 - 04.2016
  • Managed multiple projects and tasks simultaneously while managing client expectations.
  • Developed metrics to measure the effectiveness of various campaigns and initiatives.
  • Generated ideas for creative campaigns that drive brand awareness and engagement.
  • Assisted in the development of promotional materials such as brochures, newsletters, flyers.
  • Collaborated with internal teams on design concepts for digital assets like websites or mobile applications.
  • Produced reports on progress towards key objectives related to communications initiatives.
  • Distributed project and program stories in both written and video forms to promote services and goods.

Education

Bachelor of Arts - Communications

Al Akhawayn University
Ifrane, Morocco
06-2015

High School Diploma -

IPEP High School
Fez, Morocco
06-2008

Skills

  • Deadline Adherence
  • Workload Management
  • Operations Management
  • Community Engagement
  • Problem-Solving Aptitude
  • Confidentiality
  • Conflict Mediation
  • Analytical Thinking

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Limited

Accomplishments

  • Young Leaders Award 2019 ( Swissport)
  • Elite Service provider Award 2022 ( Taskrabbit)

References

References available upon request.

Timeline

Independent Contractor

TaskRabbit
11.2020 - Current

Duty Manager Supervisor

Swissport
11.2016 - 04.2020

Communications Coordinator

SOFAFER
01.2015 - 04.2016

Bachelor of Arts - Communications

Al Akhawayn University

High School Diploma -

IPEP High School

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Hamza Yousfi