Hamzaa Farooq
Customer Service Specialist
Brooklyn
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Representative
AJ Madison
08.2023 - 06.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with appliance rebate programs, requirements documentation and application submission
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Helped customers with delivery problems, such as damaged appliances, late shipments, warranty concern's, ensuring quick and effective solutions
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Appliances Connection
09.2021 - 07.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- I assist customers by resolving delivery issues, providing product information for appliances, addressing concerns with damaged items, and collaborating with the team to find the best resolutions for customer service challenges.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Walgreens
10.2019 - 05.2020
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Helped customers complete purchases, locate items, and join reward programs.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
Truck Unloader
CVS
10.2018 - 12.2019
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Sorted and properly arranged items.
- Assisted other team members in navigating large loads.
- Maximized space utilization in warehouse storage areas by organizing unloaded materials according to dimensions and weight constraints.
- Promoted a clean working environment by disposing of waste materials properly and maintaining cleanliness in the unloading area.
- Increased efficiency by organizing and streamlining unloading processes.
- Stacked or assembled materials into bundles and banded bundles together, using banding machine clincher.
- Contributed to a positive work environment through active participation in team-building activities and demonstrating strong commitment to organizational goals.
- Ensured correct distribution of products after unloading, liaising with warehouse staff regarding storage locations.
Education
High School Diploma -
FDR
5800 20 Avenue, Brooklyn, NY 11204 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Complaint resolution
Critical thinking
Decision-making
Team collaboration
Problem resolution
Computer proficiency
Customer relationship management (CRM)
Customer satisfaction measurement
Call center operations
Live chat support
Technical support
Follow-up skills
Client relations
Product and service solutions
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Team management
Calm under pressure
Supervision and leadership
Excellent communication
Verbal communication
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 40+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
Certification
Customer service specialist
Timeline
Customer Service Representative
AJ Madison
08.2023 - 06.2025
Customer Service Representative
Appliances Connection
09.2021 - 07.2023
Customer Service Representative
Walgreens
10.2019 - 05.2020
Truck Unloader
CVS
10.2018 - 12.2019
High School Diploma -
FDR
05.2001 -
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