Summary

Overview

Work History

Education

Skills

Certification

Timeline

Hamzah Abbas

Massachusetts,USA

Summary

Multi-Disciplined Operations Leader & Master Plumber Candidate with 15+ years of extensive experience across mechanical, plumbing, and industrial systems. From hands-on mastery in IPC (International Plumbing Code) and HVAC to managing nationwide facility contracts, I have built a career on solving complex technical challenges. I combine deep field expertise in Robotics, PLC Troubleshooting, and Pneumatic systems with high-level management skills, currently enhanced by leadership coursework at Harvard University. OSHA 30 Certified and tech-proficient in Excel and CMMS, I offer a unique ability to manage large-scale projects, lead diverse teams, and bridge the gap between technical field execution and strategic office operations.

Overview

years of professional experience

years of post-secondary education

Certifications

Work History

Operations Manager / Director

Layanco Facility Services LLC

Boston, Massachusetts

04.2021 - Current

Strategic Operations: Directed field operations as a lead project point-of-contact for multiple nationwide facility management accounts.
Workforce Leadership: Orchestrated the daily schedules and field performance of a 15-member technical team, ensuring high-caliber workmanship and strict deadline compliance.
Hands-on Technical Expertise: Provided senior-level field support for complex plumbing and mechanical installations; translated 15+ years of master-level trade experience into practical field solutions and training.
Safety Leadership: Enforced rigorous site safety protocols as an OSHA 30 Certified professional, maintaining zero-incident job sites and ensuring full compliance with general industry safety standards.
Code Authority Served as the internal authority on the International Plumbing Code (IPC); executed precise blueprint analysis and material take-offs to ensure 100% compliance on high-priority infrastructure.
Digital Project Management: Managed the end-to-end project lifecycle via enterprise client portals, including technical estimating, real-time progress reporting, and final project documentation.
• Financial Stewardship: Governed high-value material procurement and vendor negotiations, managing thousands of dollars in project spend with high budget efficiency.

Regional Operations Lead | H&L Maintenance

H&L Maintenance Services

Boston, Massachusetts

01.2019 - 09.2021

Regional Territory Management: Directed a mobile team of 10–12 field technicians across the New England territory (CT, MA, NH, VT), ensuring high-quality service delivery across a wide geographic area.
Mission-Critical Repairs: Drastically reduced client downtime by diagnosing and executing complex, high-priority plumbing and mechanical repairs that standard technicians could not resolve.
Operational Oversight: Managed the full scope of technical service operations, including comprehensive client reporting, field quality assurance, and strict adherence to project timelines.
Client Relations: Served as the primary point of contact for client communication, professionally resolving escalated technical issues and maintaining long-term service partnerships.
Financial Optimization: Improved overall branch profitability by implementing strict inventory controls and reducing material waste through precise technical planning.

Chief Engineer (Maintenance Supervisor)

Fairfield by Marriott

Windsor Locks, CT

10.2016 - 01.2019

Infrastructure Management: Orchestrated the comprehensive maintenance and operation of all primary building systems, including high-capacity plumbing, HVAC, and electrical distribution.
Preventative Strategy: Developed and implemented a facility-wide preventative maintenance program, significantly reducing emergency repair costs and extending equipment lifecycles.
Compliance & Safety: Ensured 100% adherence to all local building codes and life/safety regulations; maintained meticulous service records for municipal inspections.
Team Supervision: Led and mentored a multi-disciplinary maintenance team, providing technical guidance on complex repairs and ensuring high standards of workmanship.
Resource Management: Managed facility budgets, oversaw contractor relationships, and handled material procurement to ensure all engineering projects remained under budget.

Electro-Mechanical Technician

Yankee Candle

Deerfield, MA

06.2015 - 10.2016

Production Line Maintenance: Performed high-priority repairs and troubleshooting for automated production lines to ensure continuous manufacturing flow.
Robotics & PLC Troubleshooting: Diagnosed and resolved mechanical and electrical failures in robotic systems and Programmable Logic Controllers (PLC) to minimize downtime.
Systems Repair: Executed routine and emergency repairs on pneumatic and hydraulic components essential to high-speed assembly and packaging.
Technical Documentation: Maintained accurate logs of machine repairs and equipment performance to track recurring technical issues.
Safety Protocols: Operated strictly within industrial safety standards, including Lockout/Tagout (LOTO) procedures, to maintain a safe work environment around heavy automation.

Maintenance Technician

DoubleTree by Hilton

Windsor Locks, CT

08.2014 - 06.2015

Guest Room PMs: Performed systematic Preventative Maintenance (PM) across all guest rooms, checking plumbing, electrical, and HVAC units to prevent future breakdowns.
General Area Maintenance: Responsible for the daily upkeep of all common areas, including the lobby, fitness center, and pool systems to ensure a safe environment.
Hands-on Plumbing & Repair: Fixed leaks, cleared drains, and repaired toilets and faucets daily, responding quickly to guest calls.
Mechanical Support: Assisted in the servicing of heavy equipment like commercial boilers, water heaters, and laundry machines.
Shift Readiness: Managed a wide variety of "fix-it" tasks during scheduled shifts, ensuring the hotel stayed 100% operational for guests.

Education

Red Seal Plumber - Plumbing

SkilledTradesBC (British Columbia, Canada)

British Columbia , Canada

Certificate - Exercising Leadership

Harvard University

Cambridge, Massachusetts, MA

02.2025 - 01.2026

Technical Training - HVAC Training

Branford Hall Career Institute

Springfield, MA

03.2015 - 12.2015

Computer Hardware /networking -

Wadi Sayr High School

09.2011 - 06.2013