Hamzh Alatrash
Chicago,IL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager of Operations
Co-owner
Milwaukee, WI
03.2020 - 04.2022
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Construction
Chincoteague, VA
10.2017 - 02.2020
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Operated equipment such as heavy equipment machinery, fork trucks and skidders.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Observed safety regulations on job sites to minimize accidents.
sales
Family Business
AQABA-JORDAN
02.2012 - 05.2017
- Engaged with customers to build rapport and loyalty.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Education
BBA - Business Administration And Management
University of Jordan
Aqaba-Jordan05.2017
Skills
- Order management
- Maximizing profitability
- Relationship building and management
- Team leadership and coaching
Timeline
Store Manager of Operations
Co-owner
03.2020 - 04.2022
Construction
10.2017 - 02.2020
sales
Family Business
02.2012 - 05.2017
BBA - Business Administration And Management
University of Jordan
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