Han Chen
Westborough,MA
Summary
Bilingual English–Mandarin professional with experience supporting clients, coordinating services, and managing onboarding processes. Skilled in building strong relationships with families, improving client engagement, and tracking progress across multiple cases. Highly organized and proactive, with a strong interest in student support, education, and counseling services.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Mandarin Westborough LLC.
Westborough, Massachusetts
09.2022 - Current
- Supported onboarding of new clients by explaining services, processes, and expectations
- Maintained regular communication with clients, increasing engagement and satisfaction
- Identified client needs and recommended appropriate services, contributing to business growth
- Coordinated internal teams to ensure timely service delivery and follow-up actions
- Assisted with promotions, events, and outreach efforts to attract and retain clients
Assistant Manager
Mandarin Milford LLC
Milford , MA
10.2020 - 09.2022
Physical Therapy Aide
Orthopedic Physical Therapy Associates
Nashua, New Hampshire
01.2019 - 12.2019
- Helped onboard new patients by explaining treatment plans, expectations, and clinic procedures
- Supported physical therapists during patient treatment sessions, enhancing quality of care.
- Scheduled patient appointments and managed front desk operations efficiently.
- Instructed patients on proper exercise techniques and safety protocols, fostering adherence to treatment plans.
- Monitored patient progress and reported changes to the therapy team.
- Supported administrative tasks, including filing patient records and documentation.
Education
Some College (No Degree) - Exercise Science
Endicott College
Beverly, MAHigh School Diploma -
Westborough High School
Westborough, MA06-2016
Skills
- Bilingual Communication (Fluent in English & Mandarin)
- Student & Family Support
- Client Relationship Management
- Onboarding & Client Engagement
- Progress Tracking & Reporting
- Cross-cultural Communication
- Organization & Time Management
- Multitasking & Case Coordination
- Conflict Resolution & Problem Solving
- Attention to Detail
Affiliations
Provided Mandarin-English translation support for family and community members
Certification
CPR Certified
Timeline
Assistant Manager
Mandarin Westborough LLC.
09.2022 - Current
Assistant Manager
Mandarin Milford LLC
10.2020 - 09.2022
Physical Therapy Aide
Orthopedic Physical Therapy Associates
01.2019 - 12.2019
Some College (No Degree) - Exercise Science
Endicott College
High School Diploma -
Westborough High School