Han Dang
Virginia Beach,VA
Summary
- As a diligent and experienced Receptionist, I possess exceptional administrative skills that enable me to handle multiple tasks while providing excellent customer service.
- My expertise lies in calendar management, scheduling, data entry, and database administration, allowing me to excel in clerical support and public interaction.
- I am a personable and energetic individual dedicated to delivering excellence in all customer service ,I have a wealth of experience in administrative support and customer service, honing my planning, problem-solving, and communication skills.
- As a hardworking and passionate job seeker with strong organizational skills, I am eager to secure an entry-level Customer Service or Data Entry position to contribute to the team's success.
- I have a friendly and detailed approach to carrying out clerical and customer service tasks and am willing to take on added responsibilities to meet team goals.
- I am a highly technical and computer-savvy Social Media Manager with a deep understanding of social media trends and practices. I consistently deliver compelling, fun, and engaging content that revolutionizes company and organization image. My ability to strategize company social media project plans and collaborations has enabled me to continually expand digital footprint consistent with company goals.
- I have a keen eye for detail and a passion for crafting stories. I stay up-to-date with new techniques and the latest trends in writing to ensure that I deliver the best results.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist Volunteer
Luxe Nails Spa
01.2020 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected cash, credit cards, apple pay and google pay payments, processed transactions and updated relevant records.
Social Media Volunteer
Luxe Nails Spa And Deluxe Nails Spa
01.2020 - Current
- Conducted daily updates to social media profiles to boost company online presence.
- Wrote engaging and successful marketing, advertising, and website copy.
- Created customized marketing materials to increase product awareness.
- Utilized facebook, instagram, google softwares to attract more views, customers clicks and calls
- Created and distributed surveys for data collection and analysis.
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City, UT07.2026
High School Diploma -
Houghton Academy
Houghton, NY05.2014
Skills
- Administrative Duties
- Phone Etiquette
- Visitor Greeting
- Light Cleaning
- Microsoft-office
- CRM Software
- Travel Arrangements
- Business Operations Understanding
- Customer and Client Relations
- Customer Complaint Resolution
- Call Answering and Routing
- Scheduling
- Basic Math
- Courteous and Professional
- Team Collaboration
- Multi-Line Phone Systems
- Word Processing
- Documentation
- Problem-Solving
- Inventory Management
- Call Management
- Supply Ordering
- Appointment Scheduling
- Meeting Support
- Document Management
- Customer Service
- Records Management
- Calendar Management
- Greeting and Seating Clients
- Payment Processing
- Conflict Resolution
- Attention to Detail
- Clerical Support
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist Volunteer
Luxe Nails Spa
01.2020 - Current
Social Media Volunteer
Luxe Nails Spa And Deluxe Nails Spa
01.2020 - Current
Bachelor of Science - Finance
Western Governors University
High School Diploma -
Houghton Academy
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